pre payment meter in credit

john1986

I have a pre payment gas meter which I only top up as it's getting low, Iv had my statement through which says I'm £79 in credit, I have rang and when they have dug into it they said it's actually £177 in credit but need someone to check into this as I shouldn't be able to get into credit, anyone know about it or had this happen ?

scaredofdebt

Is this nPower by any chance?

yvonne13_2

If your in credit perhaps you might want to think about getting a credit meter installed.

john1986

No this is with Scottish power, but don't understand how I can be in credit ? And don't know what a credit meter is

scaredofdebt

Credit meter is where you pay when you get a bill, ie it's a form of credit as you pay after you've used the energy.

In theory a prepay meter should never be in credit as you pay for what you use, any extra is paid towards any debt.

You need to ask how it got in credit and if it is in credit then ask for a refund.