Payment handling charge

ddkd

Does anyone else have a Broadband/phone/television package with Virgin Media and are charged £5 handling fee because you do not pay by direct debit? I feel this is grossly unfair and is a breach of our right of choice. I pay via Internet banking direct from my account to theirs and yet still charged £5. I feel this is similiar to bank charges being if not unlawful then certainly not a charge merited by companies. Does anyone agree or am I a voice in the wilderness?

Warwick_warrior

BT are charging me £4.50 + VAT to allow me to pay my telephone bill, just because I won't join their direct debit scheme. Most utilities seem to want you to pay more than you need each month so they can earn interest on your money. Apparently OFCOM want to know about these charges - it is all about it in this month's Which? magazine. You can email your concerns to news@which.co.uk.

Nile

Hello ddkd

Welcome to the MSE site.:wave:

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile

C_Ronaldo

Cant you just pay by direct debit

Butlers1982

Most utilities seem to want you to pay more than you need each month so they can earn interest on your money

Is that what they have said they do it for or are you just sumising?