NPower Rep - help please

barnabee

Hi,

we emailed you using the address in your profile last Wednesday 2nd April regarding problems with our switch to you. We haven't yet had a reply from you but know you are busy.

You are due to start supplying electricity to us today but, as yet, we have had no confirmation from you about our gas switch and our direct debit does not appear to have been set up at our bank. Reading other comments on the MSE forum about NPower we are really worried that our switch to you is not going as it should.

Should we put in our current electric meter reading today and will the form allow us to leave out the gas reading?

Thanks for any help.

barnabee

Bump for NPower Rep (incase you missed it)

barnabee

Pretty much as I suspected - there is a problem with our switch. We are now waiting for a response from the NPower Executive Complaints Team to contact us.

Going to be more sceptical about Martins advice in future. Got stung with the great Ovivo collapse MSE promoted and now the recent MSE plug for the long term NPower fix looks to be a bad move. My fault for not researching how poorly NPower are rated in customer service and complaints.

Even worse, recommended NPower to a family member and they too have hit problems. As soon as the sorry mess is sorted we will be switching back to our old supplier.

makeem95

Hi barnabee,

I know what you are going through 100% as when I moved from SSE to Npower around November 2012, the actual switch didn't complete till March 2013 and it required me to post my complaint in these forums for a member of the Executive Complaints Team to take on my case and resolve it. The one good thing I can say about Npower is the executive team was very efficient at resolving the problem and once they were on the case, the issues were sorted within a couple of weeks and I was given a £50 goodwill gesture for my troubles.

That was a while ago, but it seems Npower still can not get their admin systems in order. I have moved to Sainsbury's Energy recently and the final gas reading given by Npower to Sainsbury's Energy was totally wrong and was also an estimate! When I log into my online account, I've found my previous meter readings have all disappeared and the only proof I have left of the past readings are the bills.

The Npower management really knows no bounds when it comes to incompetence. Once I get my correct final bill from them, I've promised myself to never do business with this company again, even if they offer a competitive price. It's just not worth the effort.

Anyway, sorry for my rant. I hope your situation is resolved swiftly and if my experience is anything to go by, the Executive Team was at least competent at sorting out Npower's mistakes.

barnabee

The saga goes on - NPower are simply totally incompetent. Customer service? Mmmm, about time NPower started some.

My old supplier is unable to finalise and close my account as NPower in their wisdom decided to make up a final gas meter reading for me. This is despite sending it in online, by phone and by email. Luckily my old supplier identified that the reading was incorrect by thousands of units and have asked NPower to send in a correct one.

I now have to wait an estimated 6 to 8 weeks for this to happen. How incompetent and thick are NPower?

My boss at work was just about to consider moving the business supplier to NPower. Luckily I overheard the phone call and stopped him. My God, how good did that feel. NPower are now my enemy.