We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Amazon (direct, not seller) - self return ? (big item)

Options
Hi,

I bought a tennis table from amazon (directly, not seller). But it's wobbly, not stable and poor quality. I tried to create a return but I get only the option to send it on my expense (It has 75kg it will cost a fortune)
I guess I lost my money, had no idea they don't collect they item if it's defective, I wouldn't have bought it online knowing this.

do you know what's the cheapest option to send this big item ? I am going to be at a loss

Comments

  • mess0804
    mess0804 Posts: 588 Forumite
    Sorted.
    I have called customer services and they will arrange a collection, But I don't understand why online I only get the option to self return.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.