Tesco Coupon Policy and GRRRRRRR Customer services

littlejaffa

:mad: :mad: :mad: :mad: :mad: ok always do my big shop in tesco, i check with cs regularly what their voucher policy is just incase it changes, and because their till ops never had a clue, and when I say you can take that voucher because....i want to make sure i'm right.

The policy is may 50% of your shop in vouchers, one of each voucher only, no internet vouchers.

Only last week, the managers at checkouts telling me it changes all the time, they will take max 3 voucher regarless of total spend, shes really rude and talking down to me.:mad: So I tell her the policy has been the same for at least the last 6 months cause I ask & spend regularly, and she changes her mind,:mad: it's only changed in the last week...so I accept this, pay and wander over to cs.

The check with another manager, the policy hasn't changed :mad: & she was lying to me:mad: , I was right!!:eek: The won't give me anything in writting (to wave at the next lying manager) and sugest I e-mail cs for their policy....i do, they confirm everything i said EXCEPT the shop value part, so i e-mail again asking they respond in full, and they say i should speak to the stores cs :mad: i mail back saying read the :mad: e-mail...and they tell me they don't take internet coupons:mad: :mad: i never even mentioned internet coupons.:mad::mad:
Have given up, they must know staff make it up as they go along and don't want to commit...I don't care what their policy is, i just want someone somewhere to be consistent with it so i can get best value...i might bill them for my angry management classes

hollydays

littlejaffa wrote: »

:mad: :mad: :mad: :mad: :mad: ok always do my big shop in tesco, i check with cs regularly what their voucher policy is just incase it changes, and because their till ops never had a clue, and when I say you can take that voucher because....i want to make sure i'm right.

The policy is may 50% of your shop in vouchers, one of each voucher only, no internet vouchers.

Only last week, the managers at checkouts telling me it changes all the time, they will take max 3 voucher regarless of total spend, shes really rude and talking down to me.:mad: So I tell her the policy has been the same for at least the last 6 months cause I ask & spend regularly, and she changes her mind,:mad: it's only changed in the last week...so I accept this, pay and wander over to cs.

The check with another manager, the policy hasn't changed :mad: & she was lying to me:mad: , I was right!!:eek: The won't give me anything in writting (to wave at the next lying manager) and sugest I e-mail cs for their policy....i do, they confirm everything i said EXCEPT the shop value part, so i e-mail again asking they respond in full, and they say i should speak to the stores cs :mad: i mail back saying read the :mad: e-mail...and they tell me they don't take internet coupons:mad: :mad: i never even mentioned internet coupons.:mad::mad:
Have given up, they must know staff make it up as they go along and don't want to commit...I don't care what their policy is, i just want someone somewhere to be consistent with it so i can get best value...i might bill them for my angry management classes

Love the idea of Angry Management Classes,:D
what about

Snotty Supervisor Seminars
Customer Service Control and Restraint
etc

littlejaffa

hollydays wrote: »

Love the idea of Angry Management Classes,:D
what about

Customer Service Control and Restraint

ohhh put me down for this one, i'd love to 'restrain' the next snotty supervisor!

Timmne

Why not just pay for what you want to buy? Coupons are a nice little bonus but not a right, and certainly not something to bother managers with, they have proper (paying) customers to be helping out!

If a manager knows you're just asking the question so you can screw them for a load of free stock then they'll only let you use a couple of coupons.

*Louise*

LOL - I've never seen a post with so many :mad: icons!!!

You're right that they should be consistent thouugh...

hollydays

Manager are employed to be bothered though.
I think that large companies often get a stream of emails from their Head Offices,it can be hard to keep up to date.