Cannot phone friend's landline.

Legacy_user

The past few days, my friend has tried to call me. When I pick the phone up, the call gets cut off or I get the dialing tone.When I phoned her, nothing happens. I don't have any issues with any other phone number I have dialed. Another friend however has no issues with phoning this friend.

The thing is my friend has a mobile but only makes calls from it and switches it off as soon as the call has ended. Her DH switches his mobile off when he is in.

So why is there a problem? She is on VM and lives half a mile away. Both me and the other friend are with Sky.

macman

Can she call other numbers OK? Is there a dial tone at her end?

System

Well I did finally spoke to her on her landline. No issues her end but it does sound crackly.

macman

Then she needs to report it to her line rental provider as a line fault.