Still no cashback from energyhelpline!

gord115

Has anyone had problems getting cashback from energy helpline.
I applied about 3 month ago and actually switched 5 week ago but heard nothing and all I get if I ring is an answerphone.
Anyone else had problems?

Jennifer

Me too - I waited 6 weeks after connection to Powergen then contacted them. Their eMail reply says money to be paid "in another 2 weeks". That makes a total of 8 weeks and they stated 2-4 weeks in their initial eMail. Chase them up by eMail using your original acceptance for the reply.

Jennifer

isayoldchap

You may want to go through www.quidco.com next time

gord115

No reply to my E-mail but did manage to get through on the 'phone.
Told there was a delay of up to 4 weeks due to financial difficulties!!!!
Then when I checked my bank they had payed £15 today but not the £30 promised.

isayoldchap

gord115 wrote: »

No reply to my E-mail but did manage to get through on the 'phone.
Told there was a delay of up to 4 weeks due to financial difficulties!!!!
Then when I checked my bank they had payed £15 today but not the £30 promised.

gord115
Check you have had both services changed.£15 sounds like only gas or electric has been changed.
Really low cashback though.Try Quidco

gord115

yeah Isayoldchap both been changed]

gord115

Just been told by Energyhelpline that if you change both gas and electric i.e. dualfuel you only get the one payment. I wasn't aware of this.

Jennifer

Still no payment and we are at 8 weeks now. Why do I have to chase up companies to get them to pay up?

Posters in this thread are not able to use Quidco asthey have already used Energyhelpline - maybe next time?
Jennifer

bristolleedsfan

Jennifer wrote: »

Still no payment and we are at 8 weeks now. Why do I have to chase up companies to get them to pay up?

Posters in this thread are not able to use Quidco asthey have already used Energyhelpline - maybe next time?
Jennifer

whats to stop posters switching again via quidco after theve got their energyhelpline cashback

Jennifer

bristolleedsfan wrote: »

whats to stop posters switching again via quidco after theve got their energyhelpline cashback

One assumes that the first switch gave them the best savings at the time.
I was referring to the MSE recommended switching times, which do not come up too often.
Jennifer

Jennifer

Energyhelpline emailed me today to say there was a backlog in their payment and that I SHOULD receie my £15.00 "by the end of the month".

If that happens, then it will be 10 weeks since my completed changeover through them to Powergen. Disgraceful and NOT recommended.

Jennifer