Rebo Trampoline from Playtimes

Tricia007

I purchased an Rebo 8 foot Trampoline for my granddaughter at the end of last September, and she only used it for approximately four weeks before we packed it away for winter.

When we tried to reassemble it approximately three weeks ago, the ends of two of the fibre glass rods snapped and I duly contacted Playtimes.

There is no longer a Customer Service telephone number to call, and all correspondence has to take place via e-mail and I am becoming increasingly frustrated as they tell me they do not supply the type of rods that I require.

I have sent numerous e-mails but just cannot seem to get this matter resolved, and today they have said that as the item is now over six months old (although it was not when I first reported the problem) they will not supply parts free of charge without me first having an independent assessment.


Any suggestions would be gratefully received, as my Grandaughter is just so upset at not being able to use her trampoline.

frugal_mike

Just to check, is Playtimes the retailer that sold you the Tralpoline, and Rebo the manufacturer or brand name?

Assuming you are contacting the manufacturer then the time from purchase to the present is irrelevant, all that matters is the time from purchase to the point you notified them of the fault.

The 6 months they talk about comes from the Sale of Goods Act. This states that before 6 months from purchase it is the retailers responsibility to prove the item does not breach contract, but after 6 months it is the consumer's responsibility to prove it does. This is done with an independent report as they mention. However this relates to the point the item becomes faulty, not the current time.

So can you prove you made them aware of the fault before the 6 months point (thus proving it was faulty within the 6 months period)?

Tricia007

Many thanks for your response, which was most helpful, and apologise for the delay in replying. I am still trying to battle this matter out with the Supplier (Playtimes) but they really are being less than helpful. I think I will perhaps try and take it to the Small Claims Court if that is not too expensive.

unholyangel

Tricia007 wrote: »

Many thanks for your response, which was most helpful, and apologise for the delay in replying. I am still trying to battle this matter out with the Supplier (Playtimes) but they really are being less than helpful. I think I will perhaps try and take it to the Small Claims Court if that is not too expensive.

did you follow frugal_mikes advice? Did you report it to them within or outwith 6 months from purchase? If it was outwith 6 months, you'll need to obtain an independent report to state the fault is inherent and hasnt been caused through misuse for example.

Did you go back to the retailer or manufacturer? Have you tried to contact the manufacturer to see whether they can supply replacement parts FOC?