Tesco :(

rossireps

Hi
Does anyone know a email and name I can email a serious complaint to tesco please? One that will hopefully get answered. Thank you

DCFC79

What is the problem, maybe someone on here can help ?

wealdroam

rossireps wrote: »

Hi
Does anyone know a email and name I can email a serious complaint to tesco please? One that will hopefully get answered. Thank you

Perhaps this thread will help:

Tesco customer services - email address?

zax47

Email the CEO on [EMAIL="philip.clarke@uk.tesco.com"]philip.clarke@uk.tesco.com[/EMAIL] BE POLITE! Tell him the problem & what you would like done but be realistic in your expectations!

Don't be all emotional & "he said-she said" & stuff, just stick to the facts - what should have happened, how they failed & what you would like them to do, works everytime - IF YOU ARE REALISTIC!

aldredd

zax47 wrote: »

Email the CEO on [EMAIL="philip.clarke@uk.tesco.com"]philip.clarke@uk.tesco.com[/EMAIL] BE POLITE! Tell him the problem & what you would like done but be realistic in your expectations!

Just to manage to OP's expectations, such mails will ultimately end up at the 'executive office' - a team who deal with complaints sent to the exec board. (DOn't know for sure, but probably a team sat with the wider customer service team)

Blackbeard_of_Perranporth

I would be quick, I hear that their Chief Accountant has thrown his toys out of the cot and spat his dummy out!

http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10743807/Tesco-finance-boss-to-step-down.html

aldredd

Blackbeard_of_Perranporth wrote: »

I would be quick, I hear that their Chief Accountant has thrown his toys out of the cot and spat his dummy out!

http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10743807/Tesco-finance-boss-to-step-down.html

Why 'be quick'? You think a £70bn / year company is just going to disappear based on reports the CFO is stepping down?

brightonman123

https://twitter.com/TescoBroadband << ask here

Leory

brightonman123 wrote: »

https://twitter.com/TescoBroadband << ask here

Is the complaint about broadband? I didn't even know that Tesco did broadband!

p00hsticks

rossireps wrote: »

Hi
Does anyone know a email and name I can email a serious complaint to tesco please? One that will hopefully get answered. Thank you

If it's that serious, I'd be inclined to write an old fashioned letter rather than send an e-mail.

Tesco Customer Service Centre,
Baird Avenue
Dundee
DD1 9NF

I've used the Tesco Customer Services 'contact us' website messaging service before now (at the bottom of this page)
http://www.tesco.com/help/contact/

and received a good and prompt response via e-mail, but that was for a pretty minor complaint.

Money-Saving-King

aldredd wrote: »

Just to manage to OP's expectations, such mails will ultimately end up at the 'executive office' - a team who deal with complaints sent to the exec board. (DOn't know for sure, but probably a team sat with the wider customer service team)

Exactly. I can imagine it'll be someone like the people approved by MSE on these boards who deal with companies complaints.

The email the CEO thing is so common these days there's no way it'll get anywhere near an 'executive office' as you say. Just intercepted by someone who's good with spin!