We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Beware --- Vodafone stealing my money!
Options
compmad1
Posts: 995 Forumite
Three years ago I bought a Vodafone PAYG dongle with £30 on the sim for use when on holiday. As long as I used the sim at least once every 6 months the credit stayed on the phone.
Vodafone have changed this. I can't use my own balance of over £13 unless I pay for a package. The balance will then expire in 30 days. This is no good when I only use it for holidays. I could easily make the balance last another 3 years.
I asked for a refund and was told that I could not have one. The customer services advisor told me I could transfer the balance onto an ordinary PAYG sim, but I do not have one and it would still only last for 30 days anyway. She then just put the phone down to cut off our conversation. Her name was Lauren. This was about 3.00pm today.
Is Vodafone Customer Service usually as bad as this? Has anybody else found this?
Vodafone have changed this. I can't use my own balance of over £13 unless I pay for a package. The balance will then expire in 30 days. This is no good when I only use it for holidays. I could easily make the balance last another 3 years.
I asked for a refund and was told that I could not have one. The customer services advisor told me I could transfer the balance onto an ordinary PAYG sim, but I do not have one and it would still only last for 30 days anyway. She then just put the phone down to cut off our conversation. Her name was Lauren. This was about 3.00pm today.
Is Vodafone Customer Service usually as bad as this? Has anybody else found this?
0
Comments
-
Three years ago I bought a Vodafone PAYG dongle with £30 on the sim for use when on holiday. As long as I used the sim at least once every 6 months the credit stayed on the phone.
Vodafone have changed this. I can't use my own balance of over £13 unless I pay for a package. The balance will then expire in 30 days. This is no good when I only use it for holidays. I could easily make the balance last another 3 years.
I asked for a refund and was told that I could not have one. The customer services advisor told me I could transfer the balance onto an ordinary PAYG sim, but I do not have one and it would still only last for 30 days anyway. She then just put the phone down to cut off our conversation. Her name was Lauren. This was about 3.00pm today.
Is Vodafone Customer Service usually as bad as this? Has anybody else found this?
Question. Are they allowed to change their terms and conditions
Answer Yes.
If unhappy, but a cheap dongle everytime you go on holiday!0 -
Blackbeard_of_Perranporth wrote: »Question. Are they allowed to change their terms and conditions
Answer Yes.
If unhappy, but a cheap dongle everytime you go on holiday!
What a silly suggestion.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards