Club Lloyds Account: utterly useless

bazster

SurfKing wrote: »

The Lloyds website does not use Java - he was referring to the little swirling circle which comes up which I believe uses Javacript. It definitely does not use Java and so does not use the Java Runtime Environment.

But this really is beside the point.

Exactly. At least someone around here knows their a**e from their elbow.

bazster

Well for the benefit of all you know-it-alls (or more importantly for the benefit of anyone else who encounters the same problem) I have figured it out myself with no help from Lloyds or any of you IT superstars.

The wunnerful address finder provided by Lloyds offers me the wrong address. Not just a bit wrong, completely the wrong street. It's a schoolboy error I see all the time with my address, resulting from a brain-dead failure by the programmer to properly interpret the Post Office Address File for cul-de-sac addresses.

So, I choose the option to enter my address manually. And I skip the optional "District" field, which quite clearly says "Optional" alongside it. Only it's not optional. If you leave it empty, you get the spectacularly helpful message when you submit your application "700000001 A technical error has occurred". But if you put something in the non-optional optional field all is well.

Lame. Useless. What a rubbish bank if they can't even get a simple online form to work properly.

innovate

I really don't understand why you, being an obviously totally perfect person who never makes a mistake, would entrust your precious money to such a rubbish bank.

poolforever

Glad you sorted it Baz.

Now go and have a stiff drink :beer:

nearlyretired2004

Sometimes you are not exactly helpful......


He has cleverly sorted the problem and provided information which may well help other people.


......and the reason he is entrusting his money to this rubbish bank is that he wants the extra %'s like the rest of us.... and, being clever, knows his money is protected by the FSCS anyway......

Mr_Goodkat

bazster wrote: »

Well for the benefit of all you know-it-alls (or more importantly for the benefit of anyone else who encounters the same problem) I have figured it out myself with no help from Lloyds or any of you IT superstars.

The wunnerful address finder provided by Lloyds offers me the wrong address. Not just a bit wrong, completely the wrong street. It's a schoolboy error I see all the time with my address, resulting from a brain-dead failure by the programmer to properly interpret the Post Office Address File for cul-de-sac addresses.

So, I choose the option to enter my address manually. And I skip the optional "District" field, which quite clearly says "Optional" alongside it. Only it's not optional. If you leave it empty, you get the spectacularly helpful message when you submit your application "700000001 A technical error has occurred". But if you put something in the non-optional optional field all is well.

Lame. Useless. What a rubbish bank if they can't even get a simple online form to work properly.

So you were accepting the incorrect address it found for you :rotfl:

User error then.....

SevenOfNine

Opening 'in branch' took all of 15 minutes max including the video which lasted about 4 minutes.

We wandered in on the 1st, with no appointment and a staff member scooped us up and said he'd do it all straight away squeezing us in between other appointments. They were clearly very busy.

We got excellent, polite, friendly service - perhaps because our attitude was exactly that as well!

GingerFurball_2

See people moaning that in branch appointments to open bank accounts take upwards of 45 minutes - this is the consequence of today's culture where every man and his dog who pays a fee for anything thinks they've been mis-sold and demand compensation.

innovate

nearlyretired2004 wrote: »

Sometimes you are not exactly helpful......


He has cleverly sorted the problem and provided information which may well help other people.


......and the reason he is entrusting his money to this rubbish bank is that he wants the extra %'s like the rest of us.... and, being clever, knows his money is protected by the FSCS anyway......

He keeps ranting and raving about an utterly useless and rubbish bank (his words) and suggesting the programmers are brain-dead. I doubt that very many people would seek his help and guidance since he seems to be driven by rage rather than common sense.

chaotic_j

I've just been trying to apply for a TSB Classic Plus Account, the first time I filled out most of the initial page, went away to get some details, came back and had a message to say I'd been idle 17 minutes and it was going to time out if I didn't extend the session - so I did.

Then when I finished filling the page out and clicked 'Continue' it took me back to the homepage! I filled it out again and got right to the end, then after the JavaScript checker, I got the error message 7000001, i.e. exactly the same as bazster.

I tried again and exactly the same. I rang TSB and they said that they were not aware of any issues. They passed me over to another team that just couldn't help. The team I needed were only in 9-5 when I'd be at work. I said could they get them to email me to let me know if my account was open or not - no we don't have that facility. They were being very awkward.

I asked if I could go into branch on Saturday and get it sorted, they said the branch team will have to ring the online account opening team who will not be working!

So I came on here, saw this thread, tried what bazster suggests with the line of thought that they both use(d) the same systems prior to the split and lo and behold it works perfectly and my new TSB Classic Plus Account is open!

Hats off to bazster! Completely agree with everything he has said. I'll be opening an official complaint and expect to receive a minimum of £25 for this.

Kept print-offs of each confirmation page.. only difference in third attempt is I filled out the 'District' which was allegedly optional..