Reclaiming PPI without full details

WellSavvy

My partner reclaimed successfully from what was then Lloyds TSB and eventually received just over £5,000 but we are interested as to wether or not she had been under paid as this would have been completed early 2012 and having believed she had received what she was fully owed has shredded the old paperwork who does she contact now as she is just with TSB Bank
Cheers for any advice :beer:

dunstonh

They give a breakdown of how the redress was payable in the complaint response. If she thought it was correct then why does she feel any different now?

What evidence do you have to believe that she may have been under paid?

Aquamania

http://www.moneysavingexpert.com/news/reclaim/2014/04/reclaimed-ppi-some-banks-have-underpaid-borrowers-100s

WellSavvy

Thanks for replies and Dunstonh well main reason is info from MSE like she had trusted Lloyds TSB in Past when all this was brought out into public domain she then thought it seems now maybe wrongly that she would be fully redressed having made a correct claim first time round and having thought that the banks would not only do the right thing they would have to make full redress when they admit fault but thanks too MSE we find out that it could have been short by as much as a third well in my partners case that would be a further £2700 pounds that don't seem right she had trusted their paperwork and calculations as we can't all be legal eagles and can easily be blinded with science and small print and unclear wording this just may be the case and think we should pursue it further Thanks too Aquamania

dunstonh

but thanks too MSE we find out that it could have been short by as much as a third

You mean the MSE article that is wrong?