Better bathrooms.....Argh!!!

fifi1960

Please please do not buy from this company, just completed my new bathroom, first the bath was cracked which they then replaced, the bath waste £32!!was faulty, had to go and buy another, still waiting for a refund form to be e-mailed to me after 3 weeks. Pop up waste for the sink does not fit even though it was recommended on the web page as being the right one. Just gone to have a shower and the thermostatic shower does not work!! I only have either hot or cold water not a mixture, plumber said it is faulty. And the toilet seat I will give a few months to last as it is crap, very flimsy. All in all I am absolutely fuming, I wish I had never set eyes on their web page. Customer service is the worst I have ever come across,,, thats if you can get through, I am assuming that the reason your on hold for so long is that they are dealing with so many other complaints. Avoid at all costs, spend your hard earned money with a more reputable firm. Cant see them being in business for too long, they need to be exposed on TV,

quizstar

It's not just me then...I have left the below message on another thread as well. I have had an awful time with them. Thank god my plumber could go off and do another job while we waited. I ordered goods on the 5th October for 3-5 day delivery and had an email on the 6th saying order had been released (note; money taken from account on the day): I hear nothing for around 10 days, so I call and get told it’s because I chose “economy” and get this…because I chose economy it could take up to 30 days!!! So ticking 3-5 days means nothing?? Then she tells me it’s because I didn’t chose a date. Well I did, I chose a date of a 3-5 day window of opportunity for them to deliver my goods! At the end she tells me that she has put the order on 48 hour delivery but as it’s coming up to the weekend I wait until the following Tuesday to call back after yet again hearing nothing. This time another lady tells me to hold while she sorts it out, and yet again I get told that it will be delivered in 48 hours……LMAO..yes it happened again…nothing, so I call again…”sorry sorry, I will sort it out and find out what’s happened” she tells me ( I think another lady) . I then get told that someone had put a delivery date of the 24th of November on my order…YOU HAVE BE JOKING! Well, she is very sorry and promises me that she has put the order on a 24 hour delivery and it WILL leave overnight and will most definitely be delivered tomorrow. At this time I am seriously thinking of quitting and getting my goods from somewhere else but I’ll give it one last shot. Oh how wrong was I. The tracking order in the morning wouldn’t work and I get a text in the morning to say that it’s been put on a 24 hour delivery. I text back; “does that mean today?”, but no-one bothers to text back, so yet again I’m on the phone (p.s expect to wait on average 15-20 minutes before someone picks up) and guess what????? Nope not today but hope for tomorrow…FORGET IT. Now cancelled order last Friday (24th Oct) and rushed around trying to get another one delivered. This was the first of 7 bathrooms and 3 WC’s being done and I think I will stick local for all of them from now on. Oh and I was told I had to wait for 48 hours before I get my money back L but I've looked at my account today and I still have no refund a week later. I just sent them an email asking for my money back. Hugely disappointed. I will NEVER buy from them again.