new car + delivery charge, taking ages!

Arthur_Willcox

motorguy wrote: »

Why not ask the dealer if they will provide a loan car?
...
Under the circumstances, i'd say they should try to sort something.

Yeh that's the first thing I asked but I was told there isn't anything I could have at the moment.

Iceweasel wrote: »

Forget any hard cash 'monetary' compensation. I'm sure somewhere in the small print of your order such delays will be excluded.

Ask for a loan car and a full tank of fuel in the new car when it eventually turns up.

t's/c's: "We will try to ensure delivery of the goods by the estimated delivery date (if any) but cannot guarantee the delivery date. Except where delay is caused by circumstances beyond our control, you will be entitled to cancel the contract and receive repayment of your deposit if delivery has not taken place within 28 days of the estimated delivery date."


so if we call the estimated delivery date Friday 28th March, were only 5 days over.


I suppose I will just play to their customer service and explain my frustration about the (unintentional) misleading delivery date and consequential wait time, in the hope and expectation that they will offer some minor compensation of some description.


Thanks for all your replies!

DUTR

Arthur_Willcox wrote: »

Yeh that's the first thing I asked but I was told there isn't anything I could have at the moment.







t's/c's: "We will try to ensure delivery of the goods by the estimated delivery date (if any) but cannot guarantee the delivery date. Except where delay is caused by circumstances beyond our control, you will be entitled to cancel the contract and receive repayment of your deposit if delivery has not taken place within 28 days of the estimated delivery date."


so if we call the estimated delivery date Friday 28th March, were only 5 days over.


I suppose I will just play to their customer service and explain my frustration about the (unintentional) misleading delivery date and consequential wait time, in the hope and expectation that they will offer some minor compensation of some description.


Thanks for all your replies!

'Free' mats ?

motorguy

DUTR wrote: »

I can see in the case of the Golfs there may be fleet orders, the UP, I have not seen many about, I frequent a VW forum, and guys there who were ordering regular spec Golfs were still having to wait 16-20 weeks.
Perhaps the OP should request his deposit back if the dealership are failing to deliver in a reasonable time.

I would have thought it would have been very silly of a main VW dealer to say the car was built and ready to be shipped, and usually there in 2 weeks, rather than a 20 week / 5 month build process.

Whilst it would be nice to think that a haulier personally picks up the car from the factory and drives it to the dealers directly, the reality is its a lot of waiting, then a burst of movement -

• the newly built car waits to be collected from factory
• collected and transportered to docks
• the car waits to be scheduled on a ferry
• car put on ferry
• the car waits at docks at other end for scheduled collection
• the car is collected and moved to a central distribution centre
• the car waits to be collected
• the car is picked up by transporter the next time there is a free space on the transporter and its heading the right direction.

Each "waiting" step could be 1-5 working days, so even a couple of unexpected delays and you could be in to an extra week of waiting.

The fact that the car has made it to Grimsby, would tend to back up what i'm saying, rather than the "conspiracy theory" that the dealer hopes to palm the O/P for five months until their car is built.

DUTR

motorguy wrote: »

I would have thought it would have been very silly of a main VW dealer to say the car was built and ready to be shipped, and usually there in 2 weeks, rather than a 20 week / 5 month build process.

Each "waiting" step could be 1-5 working days, so even a couple of unexpected delays and you could be in to an extra week of waiting.

The fact that the car has made it to Grimsby, would tend to back up what i'm saying, rather than the "conspiracy theory" that the dealer hopes to palm the O/P for five months until their car is built.

I get what you are suggesting, the 'conspiracy' isn't so much the 20 week wait, just that it's certainly not the promised short lead time and was for a car they were expecting in (they would need a tracking number for the car to be delivered to the dealership and for them to register it with the dvla) .

motorguy

DUTR wrote: »

I get what you are suggesting, the 'conspiracy' isn't so much the 20 week wait, just that it's certainly not the promised short lead time and was for a car they were expecting in (they would need a tracking number for the car to be delivered to the dealership and for them to register it with the dvla) .

Uh huh.

How do you think they knew it was in Grimsby?

The car is on its way. Its taking a little bit longer than expected. These things happen. We've had bad weather recently so there may have been a backlog in getting cars over the channel

Its a common occurrence, nothing to worry about, and really nothing to be getting the O/P wound up about.

motorguy

DUTR wrote: »

I get what you are suggesting, the 'conspiracy' isn't so much the 20 week wait, just that it's certainly not the promised short lead time and was for a car they were expecting in (they would need a tracking number for the car to be delivered to the dealership and for them to register it with the dvla) .

Plus i suspect the dealer didnt actually explicitly say what date it would be there, given the O/P's original quote -

"When I was ordering it the dealership told me that it was at the Germany docks soon to depart.

The official word from Volkswagen is that it takes on average 10 days to get from build to showroom."

I would say there was a lot of "shoulds" and "likely to be" and "usually takes" involved by the supplying dealer at the time of sale.

I'd a 5 series ordered some years ago - it had to be built because of the exact spec, but it still took three weeks to get it shipped over.

As i said, its not just a matter of loading it on to the transporter and the factory and driving straight to the dealers.

anotherbaldrick

Probably got nurfed by the maniacs at the docks and presently being hammered out and blown over. It happens.

worried_jim

anotherbaldrick wrote: »

Probably got nurfed by the maniacs at the docks and presently being hammered out and blown over. It happens.

I met a chap from Bristol on holiday last year who used to drive Mitsubishi's off the container and some of the stories he was coming out with pretty much confirms the above.

Many a dent was repaired and panel replaced due to "enthusiastic" driving at the docks, esp in the 3000GT.

motorguy

Cant believe the negativity on this thread.

The guys getting a new car - its been delayed a few days and he asked for options.

But no, its really the dealer pulling a fly one and telling him it just needs to be shipped, whereas in reality its going to take 5 months and the dealer has blatantly lied to him, just so the O/P has to get the bus every morning for the next four months.

Then when thats been ruled out, well now the car has actually been damaged "as most of them are" coming off the ferry and being driven by a loon up and down the docks for fun - as clearly people do with 1.0 litre Ups. Probably in getting all the dents hammered out and isoponed up as we speak. And it must be true because someone on an internet forum says they once met someone in a pub on holidays who 30 years ago drove cars off ferries and clipped one once but likes to colour it up a bit as it makes a good story.

And of course VW UK and the dealers are all part of some massive cover up that must be costing them £££,£££'s per year repairing cars that are driven by un-controlled loons up and down dockways.

Brilliant. Well done guys - I'm sure the O/P feels great about getting his new car now.

DUTR

motorguy wrote: »

Cant believe the negativity on this thread.

The guys getting a new car - its been delayed a few days and he asked for options.

But no, its really the dealer pulling a fly one and telling him it just needs to be shipped, whereas in reality its going to take 5 months and the dealer has blatantly lied to him, just so the O/P has to get the bus every morning for the next four months.

Then when thats been ruled out, well now the car has actually been damaged "as most of them are" coming off the ferry and being driven by a loon up and down the docks for fun - as clearly people do with 1.0 litre Ups. Probably in getting all the dents hammered out and isoponed up as we speak. And it must be true because someone on an internet forum says they once met someone in a pub on holidays who 30 years ago drove cars off ferries and clipped one once but likes to colour it up a bit as it makes a good story.

And of course VW UK and the dealers are all part of some massive cover up that must be costing them £££,£££'s per year repairing cars that are driven by un-controlled loons up and down dockways.

Brilliant. Well done guys - I'm sure the O/P feels great about getting his new car now.

Motorguy, let's not turn this into a a negative argument thread, My response was based on I assumed when the OP said they ordered a new car it was a bespoke model with chosen options, not an off the self new car, he has since posted that the T&Cs suggest they have and upto +28days to deliver, had this been included originally, then I may not have replied (or not as I did) as to me the query is semi irrelevant until after the 28 days has passed. When I was ordering the last 2 cars of mine, some of the dealers did state remarkably quick delivery times but as said that was for a bespoke build .

I agree though on the thrashing of cars at the docks, the drivers are just doing a job and the novelty of driving the cars a short distance with all the packaging on the vehicles would soon wear off.