3rd iPad still faulty, am I entitled to a refund?

Thatquadguy

I have had 3 iPads, all replaced through Apple due to the same issue and now Apple want to give me another replacement whereas at this point I want a refund.

Where do I stand?

wealdroam

Can you please give some idea of a timeline?
I.e. is that three in one week, or what?

Did you buy direct from Apple?

How did you pay?

Thatquadguy

It is within 4 months, unfortunately as Apple have a policy of needing to book an appointment to even speak to a technician I have had to wait some time for each replacement.

I bought direct from their store and paid by debit card.

Hintza

Apple are very good at collecting items like this via courier at their expense, if that helps.

neilmcl

I would say that as this is the 3rd replacement it is now time for a refund if that's what you wish. Under the SOGA the buyer cannot insist on a particular remedy (ie, replacement, refund, repair) but any remedy chosen must be carried out with an reasonable period and not cause a significant inconvenience. You could probably argue that they have fallen down on both these points.

What exactly is the fault?

bris

A new law is supposed to be coming in that allows just 1 repair attempt, until then your stuck.

neilmcl

bris wrote: »

A new law is supposed to be coming in that allows just 1 repair attempt, until then your stuck.

Clearly, as already explained, they're not.

bris

neilmcl wrote: »

Clearly, as already explained, they're not.

But that would take a court to decide, so unless they roll the dice in court then yes they are.

tyllwyd

It seems unusual that three ipads would have exactly the same fault - what exactly is the problem? Maybe it isn't a fault but a setting or something that could be changed?

keyser666

tyllwyd wrote: »

It seems unusual that three ipads would have exactly the same fault - what exactly is the problem? Maybe it isn't a fault but a setting or something that could be changed?

Not really. There is an issue at present with them rebooting by themselves, people had replacements and still doing the same.