BT charging Line Rental twice for cancelling

rmp7926

Hi, I was hoping someone would be able to help me.

I have moved house and cancelled my BT phone and broadband. I had taken the option of paying Line Rental Saver (paying annually in advance) as it saved about 30%. This would've taken me up to the end of June 2014.

I understand that I do not get any refund on this as I am cancelling. However on my bill I have been charged Line Rental for the 3 months taking us up to June. I have called BT and have been advised this is correct (that I am basically paying Line Rental for the 3 months April - June twice).

Is this right? I don't believe I should be being made to pay this twice. I cannot see anything in the terms and conditions that mentions this.

Any help would be greatly appreciated.

Thank You.

Dazedandconfused

I've recently cancelled with Bt and they charged me for an extra month but then refunded it.

You should surely pay your line rental saver to the end of the contract - so June if it's June but you've paid that up front and then your broadband monthly charge to the end of that contract but that's it