cash genie complain

safire

cash genie sent me a text to say about paying off 75% of my loan and for me to contact them by 7pm yesterday to take advantage off that offer i did not as i told them that i am in a dmp i looked on my bank this morning and they have got hold of my new bank information and taken the money from that account i never gave them this information myself how do thay do it this must be illegal

rizla_king

Complain to the bank that the payemnt was unauthorised and demand that they reverse it. Don't take no for an answer. The bank MUST do that. The complain to cash genie telling them that if they try to take any more you will be taking them to the FOS and reporting them to the FCA.

safire

ok thanks i just email my bank as im unable to call at min who are these fso and fca ?

[Deleted User]

FOS - Financial Ombudsman Service


and


FCA - Financial Conduct Authority
used to be the FSA

rizla_king

Yes. Those.

safire

thankyou i have reported them to both companies

UsetheFORCE

safire wrote: »

cash genie sent me a text to say about paying off 75% of my loan and for me to contact them by 7pm yesterday to take advantage off that offer i did not as i told them that i am in a dmp i looked on my bank this morning and they have got hold of my new bank information and taken the money from that account i never gave them this information myself how do thay do it this must be illegal

New Bank Information? New card or New account?

Was the payment taken by card or Direct Debit?

safire

it was taken from my new card i checked my account and the bank info they have is my old 1 when i took the loan and the new card which is linked to a completely different bank altogether

Lioness_Twinkletoes

safire wrote: »

it was taken from my new card i checked my account and the bank info they have is my old 1 when i took the loan and the new card which is linked to a completely different bank altogether

There is more to this than you are telling us. There is no way for Cash Genie - or Joe Bloggs - to get ALL the details necessary to remove money from your account.

fozmcfc

I would guess, that at some point safire has applied for another payday loan or via a broker for a loan, with their new details.

That company is from the same group as Cash Genie and therefore have the new details.

We have seen similar threads on here before, with the same situation.

Safire, if you are/or have been applying for other credit, while on DMP, then you are in danger of having that DMP thrown out as it is against the T&C's of a DMP to apply for further credit.

fermi

http://www.fca.org.uk/your-fca/documents/requirement-notices/ariste-holding-limited-vreq

1.2 In June 2014, AHL reported to the FCA upon three matters that raised serious concerns as
to whether customers had been treated fairly: (a) a systems weakness and other matters
that may have allowed unauthorised charges to be applied to AHL customers' accounts; (b)
potential misuse of banking information provided to affiliated websites to repay outstanding
debts of existing AHL customers who are in arrears; and (c) a number of issues in relation
to the refinancing (I.e. rolling over) of customers' loans.