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Npower estimated usage went crazy

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Hi,

I just submitted a meter reading, and I checked the estimated usage for March and it says that I will use more than 20,000 KWh. My average per month is around 500 KWh, so I am a bit worried about that figure, I don't want to receive any surprise now that my anual bill is due to be paid in 1 week.

Any similar experience?

Many thanks.

Comments

  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    eucaliptus wrote: »
    Hi,

    I just submitted a meter reading, and I checked the estimated usage for March and it says that I will use more than 20,000 KWh. My average per month is around 500 KWh, so I am a bit worried about that figure, I don't want to receive any surprise now that my anual bill is due to be paid in 1 week.

    Any similar experience?

    Many thanks.




    Hi eucaliptus,

    This doesn't sound right. Is the up to date meter reading correct or have we estimated you previously?

    If you'd like to drop me an email using the address from my profile with your account details, I'll take a look at your account and see what's happening.

    Thanks

    Leigh :)
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
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