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Ombudsman said yes - bank said no!
sorrel_101
Posts: 5 Forumite
So - BoS/Halifax rejected my claim.
Firstly they said i never had PPI and send a copy of my original form with me ticking the no to PPI box. Then when i told them i took it out over the phone when activating my card they rejected my claim saying i met all the right criteria.
Took it to the ombudsman - who found in my favour - and i've just got a letter today from HBOS saying they are happy to tell me that according to their records they can confirm i never made any payments into the policy so i am not out of pocket so they wont be paying me anything back.
I know this isn't the case - i remember my old statements with PPI itemised on the bill!!
But of course - i don't have the records.
Anyone else come across this???????
S:mad:
Firstly they said i never had PPI and send a copy of my original form with me ticking the no to PPI box. Then when i told them i took it out over the phone when activating my card they rejected my claim saying i met all the right criteria.
Took it to the ombudsman - who found in my favour - and i've just got a letter today from HBOS saying they are happy to tell me that according to their records they can confirm i never made any payments into the policy so i am not out of pocket so they wont be paying me anything back.
I know this isn't the case - i remember my old statements with PPI itemised on the bill!!
But of course - i don't have the records.
Anyone else come across this???????
S:mad:
0
Comments
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No need to post twice.. it doesn't change the outcome
https://forums.moneysavingexpert.com/discussion/comment/65126144#Comment_651261440
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