what does this mean and what do I do? 31 March 2014 at 12:28PM in Techie Stuff 10 replies 801 views

russetred

Hi,
I switched on my laptop and put in my password and this message came up.

The User Profile Service service failed the logon. User profile cannot be loaded.

Any ideas on what to do. Thanks.

closed

failed the logon or failed to start

wait a few minutes, if it doesn't start, reboot

backup http://www.macrium.com/reflectfree.aspx

poppellerant

Boat loads of information here. I'd give closed's suggestion a try first and give it a few minutes before trying to enter your password.

russetred

Cheers tried waiting but it just wont let me log on. How do I reboot is there a button somewhere?

macman

No, no magic button. If it still won't load then you'l need to follow one of the 3 methods offered in the link above to recover your data.
To reboot you hold the power button down to shut down, then restart as normal. Don't pull the wall plug.

Desecrated_Landscape

Why not just start the computer in safe mode and let it fix itself?

russetred

You're all very kind giving me help. I'm afraid I know very little about computers and when something goes wrong I'm stuck. I will try your advice next macman. Unfortunately I have no idea how to start the laptop in safe mode. I cant get further than trying to log on.

closed

safe mode is accessed by switching on and holding F8 at boot

another (more drastic) option is backup data and factory restore, instructions in the speedup sticky thread

bondy01

I've had to do what poppellerant has linked to (method 1) on 2 laptops. If you google the error message we are not alone.

russetred

I'm typing this on my laptop so a huge thanks to everyone! Now how did this happen not entirely sure. I powered off then on found safe mode tried system restore data went streaming past then stopped. Waited ages nothing so powered off pc then offered to repair so I took it up on that. More data streaming past most of which it deleted because it was corrupted. Then BOOM up came my log on and it was back to normal, and breathe....

poppellerant

bondy01 wrote: »

I've had to do what poppellerant has linked to (method 1) on 2 laptops. If you google the error message we are not alone.

It's just occured to me that the OP said they couldn't logon, in post #4.

OP, your best bet might be to use Macrium and completely backup your drive then restore it.