Featureline Phones

captainhindsight_2

Hello, i've just got a new feature line fitted for my new office and I wanted to know what kind of phones I should be looking at to make full use of the system.

In the previous office, we just used standard phones with an ans phone or engaged.

For the new system I need/want, ans phone, call waiting/on hold, transfer calls throughout the office, if all lines are busy to be able to leave a message 'sorry all lines are busy please hold' then goes straight to the next available phone and call forwarding to an external number

I was hoping to be able to get some second hand phones on ebay or something but don't know what i should be looking for. Any help would be very much appreciated.

InsideInsurance

Do you have a physical PBX or are you using a virtual one? Is it landlines or VOIP?

For a bigger VOIP set up phones from Avaya or Snom are pretty much the norm. For a very small office some of the basic VOIP phones are capable of doing most things even if the process isnt as obvious

captainhindsight_2

InsideInsurance wrote: »

Do you have a physical PBX or are you using a virtual one? Is it landlines or VOIP?

For a bigger VOIP set up phones from Avaya or Snom are pretty much the norm. For a very small office some of the basic VOIP phones are capable of doing most things even if the process isnt as obvious

Hi, its a BT Featureline Landline not voip (i chose not to have voip because the office has very slow/unreliable internet speeds as its a rural farm office) at the moment i have nothing at all.

All I have is the bt featureline phone line and nothing else, would my best option to have a cloud based voip service forwarding to the landline so I don't have to invest in all the expensive kit and then this bypasses the internet speed issue? Would this work with multiple phones in the office?