Should we keep the goods?

Cathyandtwins

Hi all,

I am hoping you can help with a dilemma!

I ordered a dustbin for my mum from Amazon but earlier this week two boxes arrived containing toys. There was nothing in or on the boxes to identify who the sender was or who they were supposed to be going to.

I contacted MyHermes (the courier who delivered the parcels), both by phone and by email, who have confirmed that, according to their records these parcels were definitely sent correctly to my mum.

I have contacted the Amazon seller who confirmed that their parcel tracking shows that MyHermes delivered their parcel (supposedly the dustbin, but in reality toy cars), according to their instructions, to my mum as requested.

I have explained to both parties that my mum has not ordered these toys and they must have been sent in error, I am assuming that there was a mix up with the courier company somehow.

The Amazon seller has apologised and is sending my mum a replacement dustbin via a different courier, to arrive tomorrow.

We have no way of knowing who to return these toys to, as there is no paperwork, senders identification or recipients identification. MyHermes say that, as far as they are concerned, the right package went to the right address. The Amazon seller isn't bothered about the items, as they sell household goods not toys.

I have heard of the Unsolicited Goods Act, but am not really sure if that relates to this matter or not.

We have made every effort to find out where these items came from or should have gone to, but have drawn a total blank. So, the question is, can we keep them?!

Thanks loads, Cathy :-)

knightstyle

Can you do a search for these toys for sale on Amazon and then contact the seller to see if someone is complaining about non delivery? If not keep the toys or give them to charity. See

http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_common_problems_with_products_e/consumer_problems_with_delivery_e/consumer_unsolicited_goods_e/youve_received_goods_or_services_you_didnt_ask_for_distance_sales.htm

tomtontom

These are not unsolicited goods as such, they have been delivered to you by mistake. It sounds like a mistake by Hermes, I had a similar problem where they labelled a Debenhams return to Lakeland - who were very surprised to receive knee high boots! Put something in writing to them, giving them a reasonable amount of time to collect the parcel. After this time I would give them to charity.

Poppie68

I would of thought there would be some sort of paperwork/invoice inside one of the boxes, or some indication on the postal label/courier sticker of were they have come from.