Anglian home improvements problem

Steve24

We signed for a new conservatory in November last year for £28,000.00 and paid a £500 deposit, after Christmas, things got a bit tight as I own a small business and lost a major contract, so we decided to cancel the conservatory, I wrote to them and they replied saying that I should have read clause 9b and now I owe them £8,460.00 for loss of their predicted profits, I wrote to them saying that when the sales rep came he never mentioned clause 9b, he said that if the planning permission was denied we would get our £500 deposit back, if we canceled than we would loose our deposit, at no time was clause 9b discussed, although the rep did tell us that his marriage had broke up, his son was in trouble and that when he went home to his leaky house, his girlfriend was going to leave him, at no time did he mention clause 9b, as this clause was so important why wasn't it mentioned, but because I never saw the clause and cancelled outside the 7 day cooling off period that I owe them money, the fact that the planning application never went in until mid January and now my neighbour of 13 years has fallen out with me because he doesn't want it, they are now taking me to court.....any advice...apart from, you should have read the small print....

bod1467

All they can claim are provable losses. This may include for works already started (in manufacturing units etc.) but such works would then belong to you.

As far as I am aware they cannot bill you for loss of profit.

PS - it must have been a HUGE conservatory to cost £28k! The rule of thumb around here for single story extensions/conservatories is £1k per square metre. (So a 4m x 3m extension would be about £12k. £28k suggests something 7m x 4m).

Steve24

Bod1467, thank you for your advice, where did you get this info from, as they are adamant that they will be claiming the full amount as I should have read the small print

bod1467

Just info I've picked up over the years. Things to look at are:

Unfair Terms in Consumer Contract Regulations
Consumer Protection from Unfair Trading Regulations
Unfair Contract Terms Act
Can I get a deposit back if I cancel my order?

Anglian_Home_Improvements

Hi,

If you could email us your tel. address and postcode we can look into this for you.

The email address is blog@angliangroup.com

Thanks

Anglian Home Improvements

arcon5

Loss of profit isn't really a provable loss for a business to consumer contract. If it was a business to business arrangement then they could well have a strong case, but its not and consumers have more protection than business.

Good advice given above.

hollydays

Why does the bumph under your post say you are the official representative for energy helpline? Small print ..?..



"I am the official company representative of Energyhelpline. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

MothballsWallet

hollydays wrote: »

Why does the bumph under your post say you are the official representative for energy helpline? Small print ..?..



"I am the official company representative of Energyhelpline. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

Inability to read after copy and paste?

hollydays

See also
http://energyhelpline.net/news5/fri/Domesticenergy/news/article/800755704

Yougov has nothing to do with the government, it's a marketing company

Not exactly ethical..

Steve24

Thank you for your help, Anglian are taking me to court, Louie Watts from Anglian you commented and asked me to email you my post vide, then my house number, this was in March, although, I have emailed you a few times can you let me know if there is any progress please

bris

Steve24 wrote: »

Bod1467, thank you for your advice, where did you get this info from, as they are adamant that they will be claiming the full amount as I should have read the small print

arcon5 wrote: »

Loss of profit isn't really a provable loss for a business to consumer contract. If it was a business to business arrangement then they could well have a strong case, but its not and consumers have more protection than business.

Good advice given above.

Yes loss of profit is a provable loss when you guys ever learn about contract law and deposits.