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Faulty Clothing Item - Advice needed
3forholidays
Posts: 1,390 Forumite
I recently bought an item of clothing at the beginning of the month for a birthday present.
The item was bought with a voucher giving 20% off the purchase price.
This item (a jumper) has now got a hole in it near to some stitching in the fabric so I will be returning it to the retailer as I have the receipt.
What are my chances of getting a replacement jumper for the £20 I paid rather than the full price of the item?
The item was bought with a voucher giving 20% off the purchase price.
This item (a jumper) has now got a hole in it near to some stitching in the fabric so I will be returning it to the retailer as I have the receipt.
What are my chances of getting a replacement jumper for the £20 I paid rather than the full price of the item?
A good life is when you assume nothing, do more, need less, smile often, dream big, laugh a lot, and realise how blessed you are.
SPC No 043
SPC 10 - £520 : SPC 11 - £975 : SPC 12 - £845 : SPC 13 - £700
SPC No 043
SPC 10 - £520 : SPC 11 - £975 : SPC 12 - £845 : SPC 13 - £700
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Comments
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3forholidays wrote: »I recently bought an item of clothing at the beginning of the month for a birthday present.
The item was bought with a voucher giving 20% off the purchase price.
This item (a jumper) has now got a hole in it near to some stitching in the fabric so I will be returning it to the retailer as I have the receipt.
What are my chances of getting a replacement jumper for the £20 I paid rather than the full price of the item?
That will be up to the shop. You can request a replacement, but the shop can refuse if that would be disproportionately expensive for them compared with a refund or repair.0 -
I bought a jacket from a high street store with a discount voucher which turned out to have a hole in it, when i first went in to return the sales assistant said i could have a replacement but had to pay the difference to make up to full price???? Don't think so, a quick word with the manager who corrected the sales assistant and promptly gave me a replacement at the discounted rate.0
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Don't think the SOGA explicitly states, but you can argue that the Retailer should put you in the position you were before you purchased the faulty item - that you should get your money back as well as the voucher.Hope over Fear. #VoteYes0
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