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Npower dispute ombudsman involved - credit rating?

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bluesbell
bluesbell Posts: 45 Forumite
Part of the Furniture 10 Posts Combo Breaker
I have a long running dispute with Npower regarding the issues with their billing system, which started with an erroneous transfer in January 2013 and continued with generally appalling customer service from them.

My complaint has been with the energy ombudsman since October 2013 - they have asked for the file from Npower and, at the last update, the ombudmsan service are waiting for the complaint to be assigned to an investigating officer (or mediator, I can't remember which) as Npower have requested mediation.

In the meantime the Ombudsman has written to Npower to request that they stop hassling me for the outstanding amount that I owe, but I keep receiving letters/ reminders/ demands for payments - Npower seem to be ignoring the Ombusman's request. The frequency of letters amounts to harassment in my opinion,

Long story short, I want to continue to pursue my complaint via the Ombudsman, but they don't seem to be in a hurry in helping to resolve my dispute. In the meantime, how can I insure that this doesn't affect my credit rating?

I've moved house during this time so Npower are no longer my supplier, so there's no danger of being cut off - I'm only concerned with protecting my credit report.

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