Parking eye ticket in hire car. What to do next. Please help

Faymondo

Hi

Please help.

My husband recently shopped in aldi and parked a hire car in,the car park.

He mistakenly entered our own car details in the machine instead of the current hire car.

I have since received a letter from Enterprise forwarding a 'photocopy' of the ticket stating that parking eye will be sending me a formal ticket/notice as well, I am assuming by the time I receive this from parking eye , the 14 days reduced payment offer will have expired. This date is 27 March (3 days time).

I have read similar cases on this forum, the advice was to check the t and c's of enterprise to initially claim back the £35 admin fee I have been charged (unless the enterprise wording has changed recently am I right I. Thinking they cannot charge me that £35?)

Then to appeal to PE and explain the story that we mistakenly entered our own car reg instead of the hire car. If they check their records they will see that our car never entered the car park. We will also be careful to refer to my husband as 'the driver' and the hire car as 'the other car'.

My questions are:

1) is there a template letter I should be using or do I just write and explain the mistake we have made?

2) can I use the online appeals form now ? I'm guessing its best to make contact before the 27 march or do I wait for the letter from parking eye and appeal another way?

3) should I contact enterprise first?

Please help, I'm really stressed as to what I should be writing and how to appeal...

Thanks

Redx

1) adapt the template letter in the NEWBIES thread you missed https://forums.moneysavingexpert.com/discussion/4816822

also state the reg of the mistaken car and approx time , also include a scan of the parking ticket you received from the machine too

2) might as well appeal now as driver , nothing can be gained as keeper from what I can see , although the hire company should have named the driver or hirer as per the BVRLA newsletter

3) Enterprise cannot charge you £35 for this so remind them that under the BVRLA they should have named the driver and absolved themselves of any liability and they should refund the charge or you will contact the card issuer for a charge back as the pcn is neither a fine nor a penalty

read this too https://forums.moneysavingexpert.com/discussion/4896331

Stroma

No still appeal as the keeper, because the driver could still be a third person legally allowed to drive, don't help their case, don't admit anything. So appeal as 'keeper' only.

And go back to Enterprise and demand your money back, if you can do a chargeback on any card, or if paid by direct debit as in a lease, use the direct debit guarantee on this payment

Faymondo

OK - So shoudl I use the online form to appeal and write that template letter in the details box along with my version of events that I was driving a different car?

On the dropdown list you have to mark that you are either a keeper, leessee, etc.

Shall I select keeper even though its a hire car? Shoudl I just not mention that its a ire car?

I've read through the stickys but it is such a lot of info to take in im really confused - I need to appeal by tomorrow - If I send a letter in the post they prob wont get it in time?>

Please help!

thnaks for your replies so far!

da_rule

As long as the wording is keeper rather than registered keeper you should be ok. As long as you give them your contact details they'll have no reason to check with the DVLA to find out that the registered keeper is actually a hire company.

Also, don't confuse the appeal time limit with the discount time limit. Check the notice for how long you have to appeal. You may still have plenty of time to use snail mail.

ColliesCarer

ColliesCarer wrote: »

Dear {company name of this member of ''PPC World''},

PCN number xxxxxxx
As the keeper on the day, I have received your parking invoice which of course, I decline your invitation to pay. I wish to invoke your appeals process, since all liability to your company is denied on the following basis:

1) A valid ticket was purchased by the driver, who being in an unfamiliar vehicle, mistakenly entered the wrong registration number ………………………
2)The amount being claimed is not a genuine pre-estimate of loss to your company or the landowner
3) Your signage does not comply with your ATA Code of Practice and was not sufficiently prominent to create any contract
4) You are not the landowner and do not have the standing to offer contracts nor to bring a claim for trespass
5) ANPR Accuracy and breach of the BPA Code of Practice 21.3

Please issue your standard cancellation letter or a specific, detailed rejection letter along with a POPLA code.

If you reject my challenge and insist upon taking the matter further I must inform you that I may claim my costs from you and my time at the court rate of £18 per hour. The expenses I may claim are not exhaustive but may include the cost of stamps, envelopes, travel expenses and legal fees as well as liquidated damages for distress arising from harassment.

By continuing to pursue me you hereby accept liability to pay my costs when I prevail and you acknowledge and imply full understanding of the above.

Yours,



Keepers name

Here's a template letter you can use - just expand on point 1) and submit it on-line.
Select the keeper box in their on-line appeal system

It sounds like the hire company have already discharged their liability and given P E the name of the hirer - but the hirer doesn't necessarily mean the driver

Faymondo

Collies keeper, thanks soo much for your letter - one last thing - 'keeper' isnt an option on the drop down box.

these are the options:

which should i select? - I 'm thinking 'none of the above'?

driver
registered keeper
dricer adn registered keeper
hirer / leesee
none of the above

what do you think~?

Many thanks

da_rule

Maybe hirer? Because it still doesn't identify you as the driver. As there could be more than one person named on the hire agreement or the insurance.

ColliesCarer

Do you still have time to post? If so I would do that - take it to the P.O. and get a cert. of posting - don't send signed for they often refuse to sign.

If you haven't time to post - then I think you're probably right to choose none of the above.

Apols - re the cross over da-Rule - and for the difference of opinion Faymondo
I wouldn't worry too much about their system - it's what's in the letter that counts

da_rule

C-C - I agree, it's all semantics, it's the content of the letter that matters.

Faymondo

Yes both myself and husband were named drivers, i signed the hirer agreement - if i put 'none of the above' on the appeal that is true

he isnt the hirer and we cant remember who was driving!

I might post and send an appeal online??