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Vodafone default

DM1985
DM1985 Posts: 34 Forumite
in Credit file & ratings
In January 2010 I took out a contract with them through a third party. I placed the order online however I did not accept the goods when they arrived and contact them to let them know I had changed my mind.

I have a default on my credit file that says I owe £17 however I have never had an account with Vodafone as I cancelled it prior to it starting.

I called them numerous times and even sent recorded delivery letters and still haven't been able to get this rectified.

Does anyone have any contact details for them?

Comments

  • MrSilk
    MrSilk Posts: 1,521 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Do you have any proof that you cancelled the contract? Any written confirmation from them?
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    edited 25 March 2014 at 10:24AM
    Hi DM1985,

    Thanks for making me aware of this.

    To enable me to get things looked into further, could you email me with your details via the link in our profile here?

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

    Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • DM1985
    DM1985 Posts: 34 Forumite
    [QUOTEToday 9:21 AM
    Vodafone company representative Hi DM1985,

    Thanks for making me aware of this.

    To enable me to get things looked into further, could you email me with your details via the link in our profile here?

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

    Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    [/QUOTE]

    Thanks I have sent the information across and had the response with the following reference number

    [#6467613]
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi DM1985,

    Thanks for coming back to me.

    I've got your email and will get back to you as quickly as possible.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • DM1985
    DM1985 Posts: 34 Forumite
    Hi Lee

    Any update on this after our conversation last week

    Thanks
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi DM1985,

    Thanks for your time yesterday.

    Should you need help with anything else, please let me know.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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