No text alert sound on experia e phone

Legacy_user

My fairly new experia e mobile phone, has stopped sounding text alerts. I have looked at settings> notification tone> ticked the chosen alert>clicked done, but it still fails to sound

any idea's please?

sillygoose

islandman wrote: »

My fairly new experia e mobile phone, has stopped sounding text alerts. I have looked at settings> notification tone> ticked the chosen alert>clicked done, but it still fails to sound

any idea's please?

Most Android devices have separate settings for the volume for different sounds. So a preset level for music, one for calls and one for notifications.

It may just be the notifications volume is right down.

Look in settings and probably -sounds - volume, make sure notifications is set high enough.

System

Hi, I tried that procedure via the settings on screen with no change. Then went to messages and the four horizontal lines at bottom right. This led me to settings. The notification tone is unticked. I highlighted it and this led to many tones to select, I have chosen one which plays and is ticked, I click Done. The screen reverts back to Notification tone showing unticked.

I am wondering. As I have a samsung galaxy and things are synced, I keep my tablet silent, do you think this is silencing the phone ?, yet having said that, the phone rings when a call comes through.

System

Update. Manager of EE spent almost an hour on my phone today. Finally admitted there was a fault. Everything backed up, factory reset and still no sound on text notifications, even the message icon failed to show number of texts arriving.

He said none of it was of "my doing".

Phone on loan. If mine cannot be repaired a new one will be offered.