Smarties and a fuse?

Kerryp44

Hi everyone!
I just opened a packet of a Like To Share Smarties bag, and as I was munching away put my hand it the bag and come out with a fuse instead of a Smartie! Obviously I was slightly horrified :eek:. I was going to ring their customer helpline, but wanted some advice on what to say. I'm very glad it hadn't broken in there, otherwise I would have blood on my hands! Or imagine if a child had put it in their mouth! Hope you can help, many thanks xx

Steve059

Ring them, but remember that it's not the person you're speaking to's fault. They need your help to find out how this happened and to prevent it happening again. They usually ask you to send back the foreign body and also the packaging, as this will have codes and numbers on it to identify things like the date, production line, etc.

PenguinOfDeath

Ahh an actual fuse, thought you meant one of these



Shame

hilstep2000

I found a piece of plastic in Heinz baked beans and sent it back to them. They found out it had come from the production line, and sent me £5 worth of vouchers.

redfox

We move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

keithdc

Kerryp44 wrote: »

Or imagine if a child had put it in their mouth! Hope you can help, many th
anks xx

But they didn't so its not relevant!