British Gas - can't get what they owe me.

60schild

I hope I am posting in the right area?

British gas have owed me nearly £400 since I changed supplier nearly 2 years ago. I am having real probs getting my money.

Any ideas.

penrhyn

Have you raised a complaint? If not do so, if no action maybe email the CEO:

Sam Laidlaw (sam.laidlaw@centrica.co.uk)

MD:-
[EMAIL="chris.weston@centrica.co.uk"]chris.weston@centrica.co.uk[/EMAIL]

I may be going the same route over a Smart Meter issue.

MeterMan

What is your smart meter issue penrhyn?

Perhaps I can help out.

penrhyn

3 months after installation the gas meter is not registering on my account. The electric meter works fine, as does the in home display, although the gas tarriff is not displayed. Have raised a complaint after numerous emails.
The gas meter was installed a month or so after the electric one, may have something to do with it, was told a week back that they were going to do a manual registration.

MeterMan

First, I need to know which smart meter you have.

Is your IHD like this : http://www.greenwisebusiness.co.uk/files/images/newsimg_landisgyr-touch-screen.jpg?w=300&h=250

Or like this :http://www.ebuzzingvideo2.com/uk/img_uk/brief/BritishGas/smartmeter1.JPG

If it is the first one, perhaps your gas meter has 'unmarried' its self from the electric meter, It would only take 5 minutes to marry them back together. Another issue is that the distance between the two may be too far, in which case its never going to work.

If it is the 2nd IHD check the communications hub, it will be wired into the electric meter, but a separate device, the 'WAN' light needs to be green, flashing or solid is fine. If it is not, there is your problem.

penrhyn

It the second one, the wan is green, I can view the gas meter reading consumption etc from the IHD.
The gas consumption history is available back to the commissioning date.
Its not connecting to British Gas billing system

MeterMan

If you can PM me the job number I can speak to our smart ops team and see if they can figure out why, if you haven't already done this?

dogshome

Emailing the MD is a route to Complain, but to do it properly you need to WRITE a letter headed Complaint - The address is listed on your bill

Due the licence terms by which BG operate, the word Complaint in writeing carries special weight:
Once such a letter is sent BG have 56 days to rectify the problem - If they don't you go to the Ombudsman on Day 57, and by the way add a cost for your time & trouble in waiting 2 years for a refund

penrhyn

MeterMan wrote: »

If you can PM me the job number I can speak to our smart ops team and see if they can figure out why, if you haven't already done this?

I've already done this, but many thanks for the offer.