HD recordings always fail on BT Youview box (freeview)

Dan-Dan

Hi

just wondered if anyone had any advice before i have to make the dreaded call to BT....

Have had YV BT HD for a month , and constantly HD recordings on terristrial TV show as failed , no clashes of anything , for example , the turks spy drama on BBC HD last night , this morning shows as failed , but Hotel Inspector on CH *NON HD* is fine , eastenders BB3 *NON HD* fine , always Eastenders on BBC1 HD , fails, along with Corrie on ITV HD

Sometimes shows as `not watched` until you highlight it , then immediatley changes to `failed`

This doesnt happen on Internt HD channels , can record UFC in HD on BT Sport with no issues

Have retuned the box , and set a couple of daytime telly HD recordings for today , so wil see if they fail when i get home

any advice please?

VisionMan

Are you in an area with two competing Freeview transmitters? Also, on HD channels, whats the signal strength and signal quality %, Dan-Dan? (you'll find these under 'settings').

Dan-Dan

VisionMan wrote: »

Are you in an area with two competing Freeview transmitters? Also, on HD channels, whats the signal strength and signal quality %, Dan-Dan? (you'll find these under 'settings').

Hi vision man , hope your well

the BBC 1 HD channel says strength 52% and quality 100%.....and this channel always fails HD recordings

I did online chat with a BT agent yesterday who said my speed is not high enough for extra tv hence the recordings are failing (?!?)

I have london and cambs/beds to pick from when i retune..


then did some tests and said exhange to hub is excellent but some problem hub to computer , and to run a speed test and let them know...(which i will do this morning)

whaddya reckon?

martinthebandit

Are you wired or wireless to your YouTube box?

Dan-Dan

martinthebandit wrote: »

Are you wired or wireless to your YouTube box?

Hi

Wired

Hub is next to you view box

And my laptop is knackered so I can't do speedtest either so am on my phone

Cheers

VisionMan

Dan-Dan wrote: »

Hi vision man , hope your well

the BBC 1 HD channel says strength 52% and quality 100%.....and this channel always fails HD recordings

I did online chat with a BT agent yesterday who said my speed is not high enough for extra tv hence the recordings are failing (?!?)

I have london and cambs/beds to pick from when i retune..


then did some tests and said exhange to hub is excellent but some problem hub to computer , and to run a speed test and let them know...(which i will do this morning)

whaddya reckon?

Thanks for that info. Firstly, its not a BB problem its either an aerial reception or box one. Or both. I can't help you with aerial problems as I don't possess the technical knowledge. But there are a wealth of very helpful people on the YouView forum who do and may be able to help you.

https://community.youview.com/youview/topics/failed_recording-1h5djb

So I'd post your problem on there and see how you get on. Hope you get it resolved soon.

Dan-Dan

I did assume it wasn't bb (or hoped!) because how would it be able to record 4 hour UTC events in HD ?!

Will check that sit out thanks VM

Dan-Dan

Just wanted to update shuld the thread ever help anyone else , the live chat guy sent me an email (after checking the line from exchange to hub) explaining how to do a factory reset , as my box had in his word a `glitch` ?!

Anyhow , touch wood , all is OK at this time and recordings are not failing...