Defective Television

robb192002

Purchased a £999 TV from a well known catalogue in December 2012. Made the final payment on the TV in December 2013.
In the last couple of weeks this television has developed a faulty screen. (All the pixels in one corner are stuck on white).
Can I request a repair or replacement from the retailer under the Sale of Goods Act 1979?

unholyangel

You can request whatever you like.

However in order to be entitled to a repair or replacement under SoGA, you may need to show the fault is inherent. Usually done via an independent report - the cost of which should be refunded to you by the retailer if found in your favour.

Speak to the retailer first and ask them what they will consider as proof of an inherent fault. Sometimes you have no problems at all with retailers, sometimes you do!

wealdroam

robb192002 wrote: »

Purchased a £999 TV from a well known catalogue in December 2012. Made the final payment on the TV in December 2013.
In the last couple of weeks this television has developed a faulty screen. (All the pixels in one corner are stuck on white).
Can I request a repair or replacement from the retailer under the Sale of Goods Act 1979?

Yes you can.

Whether they are required to provide a free repair or replacement depends on what caused the damage.

Have a read of MSE's Consumer Rights guide.
Here is a short extract:

When goods are faulty, if you return them within six months then it's up to the shop to prove they weren't faulty when you bought them. After this, the burden of proof shifts and it's up to you to prove they were faulty when you bought them.

Well worth reading the whole article though.

robb192002

I'll contact the retailer again with your advice in mind, regarding proof of inherent fault. And have a read of that guide.

SPELLKASTER

I had a similar problem when I purchased a gas cooker from Argos.

The thermocuppler went 13 months after purchase.

As I had not used the cooker much, I wrote to Argos quoting the Trades Descriptions Act, complaining that the cooker was not fit for the purposes it was bought for as it had not much use.

What these companies dont actually tell you is that although they give a standard 12 month warranty, the Trades Descriptions Act actually covers you after purchasing goods for 5 years if they develop a fault.

When I wrote to Argos quoting this act, I got a replacement cooker for free!!

bod1467

It's the Sale of Goods Act.

http://sogahub.tradingstandards.gov.uk/sogaexplained