RBS Complaint - who else to contact?

niners

Hello all,

we have complained to the RBS Executive Office but again our complain has not been looked into fully. My next course of action is the Financial Ombudsman but im going to respond to RBS first. Im going to copy in the Chief Exec and Chairman but didnt know if there was anyone else I should, or could, include in my response to them?

thanks all.

Dave_the_Ginger_Cat

Hard to say without knowing the nature of the complaint.


Sometimes the company secretary's office can help, but I think you have largely got the right group of people

kingstreet

Presumably this is a mortgage complaint?

In the first instance, I would write to the Compliance Department, heading the letter "formal complaint."

Set out what you think went wrong and what you want them to do to put it right.

The lender has eight weeks to investigate and come up with a final outcome. Once you have that, you can escalate to FOS for upto six months.

http://www.rbs.co.uk/Downloads/global/contact/complaints_leaflet.pdf

dunstonh

we have complained to the RBS Executive Office but again our complain has not been looked into fully. My next course of action is the Financial Ombudsman but im going to respond to RBS first.

Have you tried complaining to the complaints team? After all, that is what they are there for.

Any complaint put in to someone who doesnt handle complaints should pass it on to the complaints team. All that happens if you send a complaint to the chairman or other management is that their secretaries will send you an acknowledgement and pass it on to the complaints team for them to deal with. it doesnt aid your complaint. It just slows it down and allows for the possibility of it not even getting looked at (ie. if you use an obsolete address obtained via the internet).

Whoever you send it to, it will be the complaints team that deal with it. So, just send it there.