Lloyds Mortgage - £500 cashback offer - but no cashback

Numpteenuts

Hi

I have just renewed our mortgage with Lloyds TSB and as part of the T&C's we would get a £500 cashbook on a pre paid visa card. The T&C's were that we would get this money back after 30days of starting the mortgage.

So after 40 days - I rang up and asked where this money cashback was.

Cut a few long telephone calls later to lloyds and the credit card compnay that should send out the card. The credit card company still have no agreement with Lloyds to send any cards or money out.

Where do I stand as I now believe Lloyds have broken our mortgage contract and the contract/mortgage was offering this £500 cashback. They have not done so.

Should I and could i take action to cancel to reclaim this money. As far as Im concerned they have falsey advertised this cashback. This breaks the mortgage contract.

What can and should i do ?

many thanks

Tony

amnblog

Put a complaint in to Lloyds

Lloyds_Bank

Numpteenuts wrote: »

Hi

I have just renewed our mortgage with Lloyds TSB and as part of the T&C's we would get a £500 cashbook on a pre paid visa card. The T&C's were that we would get this money back after 30days of starting the mortgage.

So after 40 days - I rang up and asked where this money cashback was.

Cut a few long telephone calls later to lloyds and the credit card compnay that should send out the card. The credit card company still have no agreement with Lloyds to send any cards or money out.

Where do I stand as I now believe Lloyds have broken our mortgage contract and the contract/mortgage was offering this £500 cashback. They have not done so.

Should I and could i take action to cancel to reclaim this money. As far as Im concerned they have falsey advertised this cashback. This breaks the mortgage contract.

What can and should i do ?

many thanks

Tony

Hi Tony. Sorry to hear you're having problems with our offer and I'd like to look into this for you. Can you please send me an email with your full name & postcode? Please also include your forum username in the subject line of your email. Our email address can be found here.

Thanks

Craig

Data Privacy
Your information will be held by Lloyds Bank Plc, part of the Lloyds Banking Group. The Lloyds Banking Group includes us and a number of other companies using brands including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found here. By providing your details by email, you agree to your personal information being used to deal with your enquiry. We will not retain your personal information for longer than is necessary for the purposes of your enquiry or for legal or regulatory requirements. We will always ensure your information remains safe and secure. If you want to know more about how we use our customers’ information you can read our Privacy Statement.

MarkG2014

Hi there


Im also having the same issue with this cashback credit card and just keep getting passed between my branch and C&G




did you get this sorted in the end or was the product misold ?


Mark

Lloyds_Bank

MarkG2014 wrote: »

Hi there


Im also having the same issue with this cashback credit card and just keep getting passed between my branch and C&G




did you get this sorted in the end or was the product misold ?


Mark

Hi Mark.

The gift card should be with you 30 days after completion of the mortgage. If you've already been waiting for longer than this please send me an email to confirm your full name & postcode and I'll look into this for you. Our email address can be found here.

Thanks

James

Lloyds_Bank

Mark, thanks for sending those emails through. If there's anything else I can help with, please get in touch.

Thanks

James

amonf

We are having the exact same issue, our mortgage wasconfirmed back in April and again we was advised that our £500 cash back wouldbe available in due course. I emailed the mortgage advisor we was dealing with(who unfortunately has now left) and she said she would chase this up for us.

After several (expensive) phone calls where we was told wewould receive the money in all sorts of ways; direct to our bank, posted as acheque, put on a prepaid card, even paid to our solicitor which resulted in anuncomfortable phone call; we have now received a letter to say we are notentitled to the money.

It was part of the reason we chose this mortgage offer overothers and have spent time and money claiming this back. We have forwarded themails where the mortgage advisor has stated 'sorry to hear you have not had themoney' yet but apparently this isn't enough.

Does anyone know where we stand with this, or have anyadvice?

Lloyds_Bank

amonf wrote: »

We are having the exact same issue, our mortgage wasconfirmed back in April and again we was advised that our £500 cash back wouldbe available in due course. I emailed the mortgage advisor we was dealing with(who unfortunately has now left) and she said she would chase this up for us.

After several (expensive) phone calls where we was told wewould receive the money in all sorts of ways; direct to our bank, posted as acheque, put on a prepaid card, even paid to our solicitor which resulted in anuncomfortable phone call; we have now received a letter to say we are notentitled to the money.

It was part of the reason we chose this mortgage offer overothers and have spent time and money claiming this back. We have forwarded themails where the mortgage advisor has stated 'sorry to hear you have not had themoney' yet but apparently this isn't enough.

Does anyone know where we stand with this, or have anyadvice?

Hi amonf,

If you send me an email with your full name & postcode, I'll look into it with our Mortgage team. Please also include your forum username in the subject line of your email. Our email address can be found here.

Thanks

Craig

Data Privacy

Your information will be held by Lloyds Bank Plc, part of the Lloyds Banking Group. The Lloyds Banking Group includes us and a number of other companies using brands including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found here. By providing your details by email, you agree to your personal information being used to deal with your enquiry. We will not retain your personal information for longer than is necessary for the purposes of your enquiry or for legal or regulatory requirements. We will always ensure your information remains safe and secure. If you want to know more about how we use our customers’ information you can read our Privacy Statement.

Lloyds_Bank

amonf wrote: »

We are having the exact same issue, our mortgage wasconfirmed back in April and again we was advised that our £500 cash back wouldbe available in due course. I emailed the mortgage advisor we was dealing with(who unfortunately has now left) and she said she would chase this up for us.

After several (expensive) phone calls where we was told wewould receive the money in all sorts of ways; direct to our bank, posted as acheque, put on a prepaid card, even paid to our solicitor which resulted in anuncomfortable phone call; we have now received a letter to say we are notentitled to the money.

It was part of the reason we chose this mortgage offer overothers and have spent time and money claiming this back. We have forwarded themails where the mortgage advisor has stated 'sorry to hear you have not had themoney' yet but apparently this isn't enough.

Does anyone know where we stand with this, or have anyadvice?

Hi again amonf. I've just replied to your email with some info.

Thanks,

Craig