paid deposit changed mind

nikinackyloo

hi guys, yesterday I paid a £200 deposit on a £1000 sofa at The Range, instore - I have since changed my mind, can I get a refund or do I lose the deposit if I cancel the order?
thanks in advance

DevCoder

You lose your deposit, however you can argue that you should only lose the monies that they can prove as a demonstrable loss (admin fees etc).

The demonstrable fee will vary depending on whether the item was in stock, whether production has actually started etc.

nikinackyloo

thank you so much, its a sofa that was going to be made for me and take 4 - 6 weeks, so doubt they have started it in 24hours but also doubt I have a leg to stand on, worth a chance though thank you

wealdroam

OP, it might be worth reading this post:

Is a deposit ever refundable?

sarahg1969

It's also worth looking at the Facebook page for The Range. I don't think customer service is their strong point.