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paid deposit changed mind

hi guys, yesterday I paid a £200 deposit on a £1000 sofa at The Range, instore - I have since changed my mind, can I get a refund or do I lose the deposit if I cancel the order?
thanks in advance

Comments

  • DevCoder
    DevCoder Posts: 3,362 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You lose your deposit, however you can argue that you should only lose the monies that they can prove as a demonstrable loss (admin fees etc).

    The demonstrable fee will vary depending on whether the item was in stock, whether production has actually started etc.
  • thank you so much, its a sofa that was going to be made for me and take 4 - 6 weeks, so doubt they have started it in 24hours but also doubt I have a leg to stand on, worth a chance though thank you
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    OP, it might be worth reading this post:
  • sarahg1969
    sarahg1969 Posts: 6,694 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    It's also worth looking at the Facebook page for The Range. I don't think customer service is their strong point.
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