British Gas Homecare. Are they trying to scare me to stay them?

HappySad

British Gas came to check my boiler before it can be fully insured under their Homecare cover.

Engineer said my boiler is "at risk" as carbon monoxide gas is leaking outside but at the moment not leaking into the house. So they cannot cover my boiler until it is fixed. British Gas gave me various accounts of how customers are returning to British Gas because other companies are not fixing or servicing the boiler correctly.

I have now panicked and very distressed and got the boiler switched off by Gas & Co Safety & Emergency 0800 111 999 and then booked another engineer to check the boiler to make it safe. BGas says once the boiler is made fully safe then they will cover it.

Now thinking a bit more.........I now think that BGas could be exaggerating things so that I am scared and only feel that only they can fully maintain and repair my boiler.

What do you think? What is your experience?

Dan-Dan

If your boiler was a danger to life , they would have condemned it on inspection

sack them off the shysters and get a good local RGI guy in to take a look , ask friends and neighbours if they can recommend anyone

Coveredinbees!!!!

Sounds like BS to me let us know what your bloke says when he has had a look at it.

DRP

our boiler was put at risk by BG (not carbon monoxide mind you).

We were given a quote of 250 to bring it up to standard. A local engineer has since serviced and 'repaired' it for less than 100 quid.

I've since decided not to follow up BG's fine offer of homecare so they have sent me a full refund for the several months of cover I had already paid them.

Rottensocks

Be interested to see what your second opinion comes back with.... do share - I'm intrigued!

I have found BG to be utterly useless and not above quite sharp practice these days - great shame.

I found myself a local Gas Safe plumber, and he now does all works on my boiler. Will never go near BG again.

southcoastrgi

CO leaking outside !!!! Yep that's exactly what comes out of the boiler flue, please let us know what the other guy says

Lgas

No, you've misunderstood the engineer somewhere surely. Is the flue terminal close to an air vent or something?

Ectophile

southcoastrgi wrote: »

CO leaking outside !!!! Yep that's exactly what comes out of the boiler flue, please let us know what the other guy says

There's something wrong with the boiler if significant amounts of CO come out of the flue. It should be CO2 and water vapour.

Lgas

Well there is an exact ratio of CO to CO2 that it must be under - ah maybe that's what we're looking at, is it failing the flue gas analyser (telegan) test?

southcoastrgi

Ectophile wrote: »

There's something wrong with the boiler if significant amounts of CO come out of the flue. It should be CO2 and water vapour.

what would you call "significant amounts" of CO then ?

Ectophile

southcoastrgi wrote: »

what would you call "significant amounts" of CO then ?

I would expect you to be able to tell us that. My understanding is that if the CO:CO2 ratio is more than about 0.008, then there is something seriously wrong with the boiler.