Add your feedback on energy supplier Extra Energy

footyguy

molerat wrote: »

Something has happened, they have always been very near the top of the cheap list but I did a quote on their site yesterday - just out of interest - and they came out very poorly priced and that will be using the flawed OFGEM inflated savings methodology. Also they do not seem to be appearing on the comparison sites.

They removed their 3 x Fixed Price Oct 2017 v1 tariffs (Fresh, Bright & Clear) to new customers from 08 July 2016, which had been available for the last 4 months at least.

They have replaced them with:
Fresh Fixed Price Aug 2017 v1
Bright Fixed Price Dec 2017 v1
Clear Fixed Price June 2018 v1

Their variable tariff was never near the top of the cheap list for me.

They are still appearing on EHL, for example, obviously only with their currently available tariffs.

bondy01

Consumer40 wrote: »

I see that BBC Radio 4's consumer program is scheduled to discuss Extra Energy at 12:15 today:

Extra Energy is the most complained about energy company in Britain. It's being investigated by Ofgem following a record number of complaints in the first quarter of this year. The latest figures from the Energy Ombudsman show it had complaints from customers at a rate of 192 per 100,000 customers between January and March this year. That's up 42% on the previous quarter. In contrast, SSE was the least complained about supplier, attracting only three complaints per 100,000 customers. Ben Jones is Extra Energy's Operations Manager is back to explain.

My recollection is that they had Ben Jones on a few months ago saying that all the problems were over and that this would be reflected in customer satisfaction scores going forward. I will be interested to hear what he has to say today.

http://www.bbc.co.uk/programmes/b07kld0m

1524-2510 into the prog. What a load of bs.

molerat

footyguy wrote: »

They removed their 3 x Fixed Price Oct 2017 v1 tariffs (Fresh, Bright & Clear) to new customers from 08 July 2016, which had been available for the last 4 months at least.

They have replaced them with:
Fresh Fixed Price Aug 2017 v1
Bright Fixed Price Dec 2017 v1
Clear Fixed Price June 2018 v1

Their variable tariff was never near the top of the cheap list for me.

They are still appearing on EHL, for example, obviously only with their currently available tariffs.

They were not showing there yesterday but are showing today ........ and well down the list, -31% is their best saving for me :eek:

For low users they could be fairly competitive with their 1.25p & 5.02p standing charges.

backfoot

dollydiva wrote: »

They've just announced they're raising prices by 7% so bye-bye

It's interesting that, only this week, you have been slagging off GB Energy but now say you are leaving Extra Energy.

sam3103

molerat wrote: »

I finished with them last September and eventually got my refund in June. Luckily less than £1 so I was happy to play their game and waste their time by e-mailing them.

That's useful to know. Might not be seeing my money for a while then. :mad:
Really wish I hadn't gone with this company.

ukpdb111

In December 2014 I contacted Extra Energy about supplying me with gas and electric, however following a failure to transfer my supply from my existing supplier Scottish Power they said this wouldn't proceed.

Extra Energy called me last week (20 months later) asking for £151 for supplying me with gas from 26/12/14 to 5/08/15, I requested a statement and documentary evidence of the outstanding debt and the lady said she would get back to me if more information was required.

This week I receive a letter from a debt collection agency Credit Style requesting I pay £151 as their client Extra Energy has referred my debt to them.

Today I called Credit Style who informed me a note was put on my file yesterday, my account has been put on hold following a complaint from the Ombudsman.

I cannot understand how a company can refer me to a debt collection agency and not provide me with any documentary proof of the debt they claim I owe.

I have no idea what steps I should take to sort this out.

I-LOV-MONEY

I am not a lawyer but if you have evidence from either EE or Scottish Power that the deal never went ahead, they surely haven't a leg to stand on. Also if they can't produce evidence of them providing power it can only enhance your case.

What account is being put on hold by the Ombudsman? Again if the Ombudsman is involved surely he would have contacted you.

I know in parking situations, often the private parking companies send out letters threatening debt collection agencies (often part of the same company!) which turns out to be meaningless.

I know it maybe difficult, but hold your breath and wait and see what evidence they have against you.

Good luck, and let. Us know how you get on.

ukpdb111

Regarding what credit Style told me about the Ombudsman, I didn't request any detail, just repeating what they said on the phone.

I wrote an email of complaint Wednesday and today had two conversations with their complaints department, basically repeating everything in my complaint email which I posted above.

They will not discuss the matter with me any further because I failed DPA security as I couldn't confirm the email address they have on file (despite confirming my name, DOB and address).

The lady could not advise on how I can proceed and said she had no choice but to terminate the call despite me explaining all I want is for them to send me a bill and the contract I signed up to.

Very worrying as I do not know what to do next.

I-LOV-MONEY

DPA Security ??

lisa110rry

Data Protection Act