Faulty Samsung TV

BargainHunter79

I bought a Samsung TV from VERY.co.uk 16 months ago with a 1 year warranty. There is now a line down the screen that won't go away. I've been on the phone to Samsung to do all the testing and they say it needs mending but because my warranty is over, they can't/won't help.


I then rung Samsung back to quote the Sale of Goods Act to them and they told me that's only valid between me and the retailer (not me and the manufacturer).


Very are not being any help whatsoever. They keep referring me back to Samsung.


According to what I've read so far, it is reasonable to expect an £800 tv to last longer than 16 months, so my statutory rights are there.....


but getting anyone to listen is a different story....


Please can anyone give me any advice on what to do next?

Money-Saving-King

BargainHunter79 wrote: »

I then rung Samsung back to quote the Sale of Goods Act to them

Why do people quote laws when they don't know it themselves?

frugal_mike

Samsung are right, the Sale of Goods Act is between you and Very. If the fault is inherent then very have to repair, replace or refund. The refund can be partial to account for the usage you have had.

Firstly you need to remind Very that this is nothing to do with Samsung. However, since it is more than 6 months since you purchased the TV the law assumes that the fault is not inherent unless you prove otherwise. Very are within their rights to do nothing unless you get an independent report stating that the fault is inherent.

Speak to them first though, hopefully they won't make you do that.

ivavoucher

Money-Saving-King wrote: »

Why do people quote laws when they don't know it themselves?

We are in a helpful mood today!:(

Undervalued

ivavoucher wrote: »

We are in a helpful mood today!:(

Whilst M_S_K's comment wasn't very tactful it was valid.

It is not generally helpful to quote "rights" unless they actually exists!

Frugal_Mike's response is correct.

Money-Saving-King

ivavoucher wrote: »

We are in a helpful mood today!:(

If you're going to quote a law to someone wouldn't you just maybe check first that you've got it right? I work in retail and get customers quote 'the law' to me & I will quite bluntly tell them that what they're saying isn't the law. Maybe they assume I know nothing and will just be gullible? But then I'm just stood there staring in the face of someone who's making something up, it doesn't obviously do them any favours. Why do they do it?