Pram from mothercare - broken after 9 months.

[Deleted User]

Store are saying we have to let them have it back to fix and they won't replace. Are they allowed to do that?

Can we insist on replacement or are they allowed to offer repair?

browneyedbazzi

There are three possible resolutions when an item is faulty and it is past the time to reject the item (as it is in your case). The retailer can repair, replace or refund - it is at the retailer's discretion which option to offer.

You can ask for a replacement but you do not have a legal right to a replacement.

[Deleted User]

browneyedbazzi wrote: »

There are three possible resolutions when an item is faulty and it is past the time to reject the item (as it is in your case). The retailer can repair, replace or refund - it is at the retailer's discretion which option to offer.

You can ask for a replacement but you do not have a legal right to a replacement.

So it seems. Must admit thought someone like mothercare would go 'above and beyond' their minimum legal requirements but you live and learn and will bear this in mind in future.

neilmcl

This all depends on whether doing without the pram whilst it's being repaired would constitute a significant inconvenience. If you can show that it does then you have a right to insist on another remedy.

[Deleted User]

neilmcl wrote: »

This all depends on whether doing without the pram whilst it's being repaired would constitute a significant inconvenience. If you can show that it does then you have a right to insist on another remedy.

I guess they get around this by offering a loan replacement whilst its being repaired.

neilmcl

If that's the case then is it really that of an issue?