how do I cancel and is there a fine for it, cancellation fee or something?

yhao35055

I made a reservation at WESTHILL CONSULTING TRAVEL & TOURS based in Singapore for a week-long vacation in Jakarta, Indonesia. But things come up that I need to cancel it. My supposed travel is by next week already,...

gjchester

yhao35055 wrote: »

I made a reservation at WESTHILL CONSULTING TRAVEL & TOURS based in Singapore for a week-long vacation in Jakarta, Indonesia. But things come up that I need to cancel it. My supposed travel is by next week already,...

Never heard of them, but as you say they are based in Singapore was this a UK firm or arm of the company you booked it through?


Depending how you book it and where the company is and how they are registered may affect what you are entitles to do.

browneyedbazzi

Do you have copies of your contract with this company? Either a paper copy or emailed booking details? Usually there will be mention of how/when you can cancel and any costs associated with doing so.

If you are due to travel within a week it is unlikely you will be entitled to any money back. Do you have travel insurance? Have you checked if your reasons for cancelling will mean your insurance will cover the cost?

System

It looks like they are only based in Singapore so you are going to struggle . Also

Any claim relating to WESTHILL CONSULTING, TRAVEL & TOURS, INC. web site shall be governed by the laws of the State of Jakarta , Indonesia without regard to its conflict of law provisions.

So I would think that any bookings fall under the same condition

michelerouze55

I think WESTHILL CONSULTING TRAVEL & TOURS cancellation process is that you have to submit it by written form. I don’t know the exact process, but I believe it isn’t that hard, when my mom cancelled our reservation from them, they didn’t give her a hard time and was able to deal with it easily.

Fruit_and_Nut_Case

Yesterday at 02:56 a newbie's first (and, so far, only) post:

yhao35055 wrote: »

I made a reservation at WESTHILL CONSULTING TRAVEL & TOURS based in Singapore for a week-long vacation in Jakarta, Indonesia. But things come up that I need to cancel it. My supposed travel is by next week already,...

Today at 01:52 another newbie's first (and, so far, only) post:

michelerouze55 wrote: »

I think WESTHILL CONSULTING TRAVEL & TOURS cancellation process is that you have to submit it by written form. I don’t know the exact process, but I believe it isn’t that hard, when my mom cancelled our reservation from them, they didn’t give her a hard time and was able to deal with it easily.

My Spidey Sense tingles.

pogofish

What in the blazes does this have to do with Going Out! :eek:

michelerouze55

Fruit_and_Nut_Case wrote: »

Yesterday at 02:56 a newbie's first (and, so far, only) post:


Today at 01:52 another newbie's first (and, so far, only) post:

My Spidey Sense tingles.

Heyy were not related!!!

michelerouze55

yhao35055 wrote: »

I made a reservation at WESTHILL CONSULTING TRAVEL & TOURS based in Singapore for a week-long vacation in Jakarta, Indonesia. But things come up that I need to cancel it. My supposed travel is by next week already,...

For your information....
This may help you. Period of notice cancellation fees
Over 45 days Deposit is forfeited
45-22 days 25% of tour cost forfeited
21-8 days 30% of tour cost forfeited
7-1 days 50% of tour cost forfeited
Day of Departure 100% of tour cost forfeited