ERUDIO student loans help

RoaringTwenties

Thanks anna & fermi! :beer:

Jonez

Getting close to cancellation time for me. It'll be interesting to see what excuses and forms of obfuscation they'll dream up to make the process as difficult as possible. Not that I really care - the regs are clear enough and I'm good at writing firm letters!

fermi

gustavep's links posted on another site as below.

Extras now added.

gustavep wrote:

Hi, today I've had 3 post 98 loans deferred by Erudio without completing a DAF. I have escalated a complaint to the FOS but this was only in the last couple of weeks. Attached are copies of the letters I sent if it's any help to anyone

cover letter

https://docs.google.com/document/d/1aOU7NUCS4-R3p9__zBRgpU3WLOGq1xHXoALYQCT7WyA/edit?usp=sharing

earnings declaration

https://docs.google.com/document/d/1o_b-BwtAvigiYB99Zyd72TS5A4fBnnWL5gaG2Wzabeo/edit?usp=sharing

Erudio replied to the first letter refusing to defer without a form so I following a call they logged a complaint and sent a reply, will scan it later. I responded with the below and heard nothing until today.

final complaint letter

https://docs.google.com/document/d/1gc85LpGHzWEsbl1STEXckTMuW6VeB3N6dw_8ofPHFag/edit?usp=sharing

gustavep wrote: »

1. Erudio response to my call telling them I wouldn't be completing a DAF
https://drive.google.com/file/d/0B_uue2WS3lEvWFZsVU9vTDhWUFU/view?usp=sharing

2. Letter confirming deferment

https://drive.google.com/file/d/0B_uue2WS3lEvei0zeXktX1FQZTA/view?usp=sharing

gustavep

fermi, I've changed the link to the deferment letter as had left my name on. Would you or some other kind soul update the link from the other forum

Thanks

fermi

Should be OK now I think?

gustavep

fermi wrote: »

Should be OK now I think?

Sorted now. Thanks

zombi

Gustavep: "2. Letter confirming deferment

https://drive.google.com/file/d/0B_u...ew?usp=sharing"




I see they're stating on their letter to you that you definitely need a direct debit in place on your account. :mad:


Is it only Anna2007 so far that has received statement from Erudio that you don't need to do so? I'm concerned by this as I cancelled mine (on the advice of the bank) to stop Erudio stealing any more money from my account.


Also, does anyone think this will this cause an issue with Thesis who hold my other loan?

rizla_king

Know of more than one person deferred with Thesis where they have never insisted on a direct debit setup. Not even queried or mentioned it.

Thesis obviously know its not required. Erudio obviously do as well but persist with their untruthful letters.

Lungboy

zombi wrote: »

Gustavep: "2. Letter confirming deferment

https://drive.google.com/file/d/0B_u...ew?usp=sharing"




I see they're stating on their letter to you that you definitely need a direct debit in place on your account. :mad:


Is it only Anna2007 so far that has received statement from Erudio that you don't need to do so? I'm concerned by this as I cancelled mine (on the advice of the bank) to stop Erudio stealing any more money from my account.


Also, does anyone think this will this cause an issue with Thesis who hold my other loan?

You shouldn't have any dealings with Erudio at all, it should be done by SLC as you have split loans.

anna2007

zombi wrote: »

Is it only Anna2007 so far that has received statement from Erudio that you don't need to do so? I'm concerned by this as I cancelled mine (on the advice of the bank) to stop Erudio stealing any more money from my account.


Also, does anyone think this will this cause an issue with Thesis who hold my other loan?

Erudio told some over the phone last year that the DD wasn't required to get deferred, but as far as I know there's nothing else in writing that's been posted on the forum to confirm it's not a breach of the agreement. It's in my FOS complaint, and the letter's posted on the DAF feedback thread, so between FOS/MSE maybe we can get Erudio to officially back down on the DD requirement.

If Thesis holds one of your loans, shouldn't the SLC be dealing with your deferment for all loans? Edit - Lungboy beat me to it!