help please-no luck with bankers association

denise76

hi, all

I have just had a letter back from the bankers association saying they couldnt find any details matching the information i had given them. I do not have any ols statements or information relating to my old natwest account to claim back charges. I provided them with all my old addresses and branch of bank etc. It just seems strange they cannot find anything, i was just wondering what to do next. Am i right in thinking they are reluctant to help as they are in favour of the bank.

denise

LozBingley

Did you ask NatWest? They can surly use Hunter or credit reference checks to identify you. Are you sure it was in the last 6 years?

denise76

hi,thanks for your reply i havent asked natwest yet, i was advised to write to the bankers association.do i write to address on here and do i have to pay, thanks for your help
denise

Beate

Sorry off topic - Loz, I tried to PM you earlier but it says you cannot receive private messages?

denise76

hi, has anyone any ideas what to do next. I have also moved house twice.
thanks alot all help and advice is so much appreciated

denise

LozBingley

denise76 wrote: »

hi, has anyone any ideas what to do next. I have also moved house twice.
thanks alot all help and advice is so much appreciated

denise

Go direct to NatWest - they can trace you and all you have to do is fill in a change of adress form - Like I did with the Abbey

The longer you wait and not contact NatWest the higher the risk of losing out on money they owe you!

denise76

thanks again Loz, do i write to my branch asking for old details, do i need to give any ID etc?
denise

LozBingley

denise76 wrote: »

thanks again Loz, do i write to my branch asking for old details, do i need to give any ID etc?
denise

You can write to the branch or to head office - address below

Make it clear in your letter than you have move - they don't need to know it was twice - just that you are at your current address and that when you had the account you were at the other address.

You could pre-empt this by going into your local branch (if you have your account details - Sort Code & Ac Number) and ask them for a change of address for to fill in. The branch staff will need to see a couple of forms of identification and photocopy them to attach to your signed form. This could then be forwarded on with your request for statements and a £10 cheque.

Link
Martins Article with template letters
http://www.moneysavingexpert.com/reclaim/bank-charges

Address and further help can be found here
http://forums.moneysavingexpert.com/showthread.html?t=400981

Address for letter
Natwest
Retail Regulatory Risk
2nd Floor
Cornerstone
60 South Gyle Crescent
Edinburgh
EH12 9WF

The letter can be handed into the local branch staff with the change of address form. If you are struggling to find your account details the branch staff should be able to help you while you're in sorting out the form

denise76

hi,thanks for your detailed reply. I will go into the branch were i had account with and take some ID. It was 4 years ago, so i hope they can give me my account number as it is closed.then i can go ahead and get statements

denise

LozBingley

denise76 wrote: »

hi,thanks for your detailed reply. I will go into the branch were i had account with and take some ID. It was 4 years ago, so i hope they can give me my account number as it is closed.then i can go ahead and get statements

denise

My account with the Abbey was closed 4½ years ago. Just have to see how long it will take them to pay me out. The 8% Interest I've added is £1,427 on top of the £3,220

denise76

Thanks again for advice, it is a fantastic site with a wealth of good informative information.
well done with that abbey claim loz
Denise