Getting worried about my seller

Counting_Pennies_2

Can anyone advise, just over a week ago I purchased a buy it now from ebay, for several £100s

It had been advertised several months ago, and I had contacted the seller via ebay to ask if they would offer it at a lower price, as the retail price was cheaper than that being asked.

The seller came back after the item had finished, so they agreed to do a buy-it-now at the lower price and I purchased it immediately and paid via paypal.

The seller has now gone completely quiet. I have emailed a couple of times asking if they could confirm when the item has been posted and which carrier it is being sent with, as the item is rather large.

I am receiving nothing back from the seller. How long should I leave it before going back to the seller again. Also how do I find a telephone number for them, as I can't seem to navigate my way through ebay to find it. If I don't receive anything or any communication when do I file a non received item and how do I go about retrieving my money?

Thanks

RFW

For contact details you need seller's user id and item number Find Contact Details

Contact seller if you don't get anywhere report to Paypal.

Ragtimeplayer

Hi, if you haven't received anything or heard from the seller and it has been over seven days, I would put a claim in with Paypal as soon as possible.

If it is for a large amount, I wouldn't hang about!

Go into your Paypal account and raise a dispute, immediately escalate this and the seller will be notified by paypal. If he is reputable, he will get in touch as Paypal will put a hold on his funds if he hasn't already transferred them to his bank account.

What is his feedback like?

Counting_Pennies_2

Feedback is lower than 100, but all good apart from one at the beginning of trading.

I'll do the paypal dispute, thanks