Parcelforce delay!

bluetail14

My friend sent me a letter with a document by Parcelforce on the 6th of march. their Global Priority service should take 5 days for my country according to their website.

it has been 8 days since then. the last tracking entry is Monday, the 10th of march, which says the letter was at Dundee St, the post office in Edinburgh, UK where my friend sent it from.

we had both emailed Parcelforce' customer service and received no replies by 12th of march. I called Parcelforce to ask about the whereabouts of my letter, and their CS agent said there was a wrong entry on the website, and our letter left the UK on the 8th of march. she could not say when my letter was expected to arrive or where it was.
on the 13th of march, i received an email from parcelforce which said 'due to extraordinary demand for all distribution services to Russia .. there are delays to our normal service to the entire country and it is with regret that we have had to suspend our delivery guarantees for Global Priority until further notice'.

today is the 14th of march and still no sign of the letter.

Do you think my friend (the sender) can claim compensation from them for the delay??

am mostly annoyed we still dont know where this letter is. the document in there is quite important and urgent to receive.:(

gik

Are Saturday and Sunday included in the five days?

visidigi

Was it actually a letter or was it a product inside a letter?

Russia was recently hit by a full suspension of commercial services to individuals due to the Russian government reducing the personal allowance from something like $2000 to $10 overnight - all the couriers suspended services - this was not something they could predict nor something you would qualify for a refund over. Its quite frankly caused complete chaos for the carriers and customers alike (I say all this because Parcelforce use a mainstream carrier to Russia, they do not carry it themselves).

http://www.bbc.co.uk/news/world-europe-25878869

sekrapa

You can claim for damages and lost parcels up to the value you insured it for providing you can support the cost price with evidence to this - such as invoices/receipts etc. However, you cannot claim for consequential loss like a delayed parcel/letter.

bluetail14

Our delivery is not goods bought on the internet, it is a letter. there should not be any customs charges.

Update: Parcelforce has given me a phone number of the local courier company, EMS. My letter was delivered to St. Petersburgh instead of Moscow! so today is the 15h of march, and the letter is on the way from St. Petersburgh to the sorting centre in Moscow.
I have no idea when it gets over to me. all i can say this is definately not a 5 day global delivery service! if we were to send it by standard post it'd still have taken 3-4 weeks. so £49 is just an extortion of money, not something that can be called a 'courier service'.
why they can't post true information on the website.

bluetail14

thats a breach of a consumer contract - if they promise a 5 day delivery charging for it accordingly and it takes 15 days to arrive, it is wrong.

sekrapa

bluetail14 wrote: »

thats a breach of a consumer contract - if they promise a 5 day delivery charging for it accordingly and it takes 15 days to arrive, it is wrong.

Unless they have changed the site, it used to say "we AIM to deliver you item in xxx days", there are no promises.