N power absolutely useless

TREVORCOLMAN

I am having problems with N Power with regard to billing and DDs. I emailed the CEO 4 weeks ago and am still waiting despite hastening 3 times - they obviously could not care less about their customers. Currently looking for another provider.

scaredofdebt

What's the problem exactly?

Have you tried ringing them?

Are you sure you've got the right email address for the CEO?

MoneyMate

Anyone having problems getting their N Power meters read they have not been round for some time, every time I check online mysteriously it's always today's date ( for the last Month )

chanz4

Its most likely that its due to everyone now emailed ceo email addresses, rather than their complaints process....p.s ceos dont reply or even read these boxes and have external ones.

MoneyMate

MoneyMate wrote: »

Anyone having problems getting their N Power meters read they have not been round for some time, every time I check online mysteriously it's always today's date ( for the last Month )

Got them to phone me back today after 3 hours, strangely my bill will be done next Monday, but no one has been around to read meters unless iv'e missed them ?
No reply to my recent complaint.
Good pricing, poor customer services

FLAPJACK

Had a meter reader come around last month I asked him how often do Npower read the meters he told me every six months.....inline with the billing period i.e two bills per year.

I read the meters monthly on the same date and send the reading into npower online....also is a handy way to work out the monthly cost/useage of each fuel compaired to the D/D amount....at the moment the useage and D/D are almost the same.

I can't say that I have had problems with Npower.

MoneyMate

FLAPJACK wrote: »

Had a meter reader come around last month I asked him how often do Npower read the meters he told me every six months.....inline with the billing period i.e two bills per year.

I read the meters monthly on the same date and send the reading into npower online....also is a handy way to work out the monthly cost/useage of each fuel compaired to the D/D amount....at the moment the useage and D/D are almost the same.

I can't say that I have had problems with Npower.

Well I did not know that every six months for reading by N Power :beer:

scaredofdebt

It's not as simple as that.

Ideally they will try to read every six months but if you live in a rural area for example, it may be less often.

chanz4

how many millions of consumers need their meters read, against how many meter readers.....

FLAPJACK

And there Chanz you discover the root of the problem.

The chap who read my meters arrived in a car marked NPower....surely in this age of everyone being able to change suppliers as and when they like, it cannot make sense for the energy companies employing their own meter readers for just their own customers.

Maybe it's time to employ an army of meter readers from an independant company who can read a whole streets meters and put the readings on a system for each energy provider....even though just looking at the meter wouldn't tell them who the supplier is so they would still have to have some info for each property.

Of course in the fullness of time when everyone has a "smart" meter the usage can be sent from the meter to where ever without having to be read....even changing suppliers should not effect the system as the useage info would get sent to the new supplier....wouldn't it??

I can already see numbers of posts here in the future about changing supplier on a certain date but the readings still going to the previous supplier....so maybe an army of humans reading the meters isn't such a bad idea?

scaredofdebt

By 2020 everyone will have smart meters so it will all be academic then. Well, that's the plan anyway - reality will likely be different.