RBS Loanguard, PPI, Royalties Gold

lanadelray

Sorry, long story.

I telephoned RBS last month when I realised that I had paid PPI on a loan 2000 - 2004. The person I spoke to said that she could see that I had also PPI (I've since found out it was called Loanguard) on my current account and would I like to make a complaint about that also.

They reimbursed the PPI on the loan but have rejected my claim on the current account. They said it's because they have the paperwork to show that I signed for it. At the time of making the complaint I didn't know that I had even suffered PPI on my current account but now that I've received their rejection letter I can remember a bit more about the circumstances.

In 2000 I moved banks from Lloyds to RBS. I wanted a current account and a loan. I was told that in order to have a loan I would need to sign up for Royalties Gold, which I did. They also added a small overdraft to my current account, I didn't want one at all as the loan was to consolidate debts and I didn't want the temptation. I can't remember but I must have been told about Loanguard/PPI because I've signed for it. It looks like it was £3 per month and I didn't pick up on it until years later, when I did use an overdraft facility it started creeping up to £20+. It was after a few months of this that I called RBS, late 2011, and they stopped it immediately.

At the time of taking out the loan and current account I already had redundancy/sickness insurance. It was a compulsory salary sacrifice.

I'm wondering, do I have a case to go back to them? Both the PPI on the loan and the current account would have been added at the same new customer meeting, so perhaps if they've paid out for the one.... Also, after having a quick look on MSE, was I right to be told that I needed to have a Royalties Gold account?

Many, many thanks for any help you can give. Sorry for the rambling post.

L

[Deleted User]

lanadelray wrote: »

so perhaps if they've paid out for the one....

The two complaints are separate and have no relation to each other except that they were sold by the same institution. Using your logic in reverse, if one complaint has been rejected then surely the other one should be too?

If you remain dissatisfied with the Bank's "full and final" response, the next step of your complaint is to refer it to the Ombudsman where you may fare better. However, be aware that such referrals take in excess of eighteen months..