Parking eye parking charge- wansbeck hospital northumberland

archnme

Hi I've just received a PCn from this company at this car park, I entered at 13.10, took 15 mins to find a space, went to ticket machine to which it says " upto 20mins free" I entered my reg num & it came up £1.20 to pay. I cancelled as I wasn't staying for more than 20 mins. I assumed when it said £1.20 for ticket, u didn't need a ticket for the 20mins free. I entered the hospital & left within 10mins. I left car park at 13.46. Spending 35 mins from entering to leaving including 12 mins waiting for a space.
How can word my appeal for this situation?

Thank you

da_rule

Word it exactly as the one in the newbies thread is worded. No matter what you say ParkingEye will reject it. The only reason you really appeal to them is to get a POPLA code.

I believe under the BPA code of conduct you should have been given a 10 minute grace period, bur regardless you still over stayed by at least 5 minutes (20 mins free plus 10 mins grace). ParkingEye won't care that you couldn't park, you were still 'using' the car park.

archnme

Thank you.