Trying to clean up laptop - help needed!

booter

Hi all. Non techie here :wave: Right then. Using the sticky, I managed to clean up my own laptop. So then my sis decided that I'm sufficiently techie to try and clean up her daughter's That'll teach me eh?! So I started ploughing through the sticky again, and so far, so good. Installed MWAM, full scan, deleted offending articles, no problem. Installed ccleaner and ran a clean up - no problem.


Then I try to install Avast (using links on sticky) - but when I try to open it, it says "the application has failed to start because its side-by-side configuration is incorrect." etc. This has me stumped. I've tried to uninstall through the control panel - but the message "there was an error during product uninstallation". So I uninstalled using Avast's uninstall. Then re-installed, but it still has the same messages.


I've tried to do a hijack this log, and whilst I've got some info, (and saved it in notepad) there was an error message there too (denied access to the hosts file). The sticky loses me at this point!


I just don't know what to do next - would some kind techie soul with the ability to translate Techie speak to standard English please help!? I've been working at this all day and my brain's fried!

booter

Maybe it would help if I posted the log!?


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 19:20:41, on 12/03/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16518)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\CyberLink\Media+Player10\Media+Player10Serv.exe
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Free Download Manager\fdm.exe
C:\windows\SysWOW64\RunDll32.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files (x86)\Samsung\Movie Color Enhancer\MovieColorEnhancer.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Downloads\Software\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://samsung.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Amazon 1Button App for IE - {26B19FA4-E8A1-4A1B-A163-1A1E46F830DD} - C:\Program Files (x86)\Amazon\Amazon1ButtonApp\AmazonAppIE.dll
O2 - BHO: Ask Toolbar BHO - {4F524A2D-5637-4300-76A7-7A786E7484D7} - "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\ORJ-V7C\Passport.dll" (file missing)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Samsung BHO Helper - {AA609D72-8482-4076-8991-8CDAE5B93BCB} - C:\Program Files\Samsung AnyWeb Print\W2PBrowser.dll
O2 - BHO: Free Download Manager - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files (x86)\Free Download Manager\iefdm2.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll
O3 - Toolbar: Ask Toolbar - {4F524A2D-5637-4300-76A7-7A786E7484D7} - "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\ORJ-V7C\Passport.dll" (file missing)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\Media+Player10\Media+Player10Serv.exe"
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Free Download Manager] "C:\Program Files (x86)\Free Download Manager\fdm.exe" -autorun
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Download all with Free Download Manager - [URL]file://C:\Program[/URL] Files (x86)\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - [URL]file://C:\Program[/URL] Files (x86)\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - [URL]file://C:\Program[/URL] Files (x86)\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - [URL]file://C:\Program[/URL] Files (x86)\Free Download Manager\dllink.htm
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Samsung AnyWeb Print - {328ECD19-C167-40eb-A0C7-16FE7634105E} - C:\Program Files\Samsung AnyWeb Print\W2PBrowser.dll
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - AppInit_DLLs: c:\progra~2\amazon\amazon~1\\amazon~3.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\windows\system32\atiesrxx.exe (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\WildGames\Game Console - WildGames\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Samsung UPD Service - Unknown owner - C:\windows\System32\SUPDSvc.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 10997 bytes

closed

run as administrator

http://forum.avast.com/index.php?topic=55888.0

lots of toolbars apparent - amazon/ask/google/bing/free download manager as well as flash/skype/google update/java update/adobe speedlaucher,


backup and factory restore cures most things.

booter

Thanks closed - but it's still got me stumped. I've downloaded the Visual C++ thing, but Avast is still not working. And at point no. 4 I've lost it - haven't got a clue what it's all about OK, so I'm an idiot. Cos I don't know how to get rid of the toolbars either.


afaik, to backup and restore I'd need the original program disc (?) which sadly at the mo isn't available.

closed

most of your questions are covered in the speedup sticky, including the hijackthis host file problem

you could use mse or avira instead of avast.

toolbars (follow the sticky fully, and there shouldn't be any), uninstall in control panel, or ie, tools, manage add-ons.

backup and factory restore is covered at the end of the sticky.

Widelats

You could download Chrome and uninstall Internet Explorer.

russelluk

The only thing that will fixe it is to first completely uninstall Avast!. Use the removal tool afterwards to be sure all of it is gone. Then download the C++ 2008 redistributable from the Microsoft site and install it. Then you can install Avast! and everything should be fine.
Remember to then run Windows update to get the latest patches to the C++ package.


Should work with vista and win7


Russ

booter

russelluk wrote: »

The only thing that will fixe it is to first completely uninstall Avast!. Use the removal tool afterwards to be sure all of it is gone. Then download the C++ 2008 redistributable from the Microsoft site and install it. Then you can install Avast! and everything should be fine.
Remember to then run Windows update to get the latest patches to the C++ package.


Should work with vista and win7


Russ

Thanks Russ - I did use the removal tool - it wouldn't let me uninstall any other way. But despite downloading the C++ thingy, every time I've tried downloading Avast, (I've tried uninstalling and re-installing 3 times!) it still came up with the error. So I've given up and installed mse.

And I've managed to work my way through the whole sticky :j and I think I've got it sorted. If nothing else, the laptop's now behaving itself :rotfl: and I've got rid of the (annoying) Free Download Manager. Thanks for the help :T I'll be back if I've co**ed anything up :rotfl: