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Cheap energy club
Hi,
We have just changed from e-on to co-op using the cheap energy club. Just paid my final bill from e-on, it was only £80.
I then have received an email from the cheap energy club to say the £30 cash back has failed. I have no idea why and unsure how to fix this. Can't email the cheap energy club back as no reply email and I have just called co-op to check everything has gone through and it has. The co-op also told me that I have to take it up with the energy club as it is nothing to do with them.
I know the cash back wasn't due until mid May but now looks like I'm going to miss out. This was factored into the price that made me switch.
Can anyone help me please? Thanks in advance.
We have just changed from e-on to co-op using the cheap energy club. Just paid my final bill from e-on, it was only £80.
I then have received an email from the cheap energy club to say the £30 cash back has failed. I have no idea why and unsure how to fix this. Can't email the cheap energy club back as no reply email and I have just called co-op to check everything has gone through and it has. The co-op also told me that I have to take it up with the energy club as it is nothing to do with them.
I know the cash back wasn't due until mid May but now looks like I'm going to miss out. This was factored into the price that made me switch.
Can anyone help me please? Thanks in advance.
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Join twitter and send @MartinSLewis a tweet with your complaint.
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