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Monarch Airlines booking terms and conditions
WPC123
Posts: 75 Forumite
For a start I'm unsure if I'm on the correct thread or indeed if you can assist!
I have a complaint regarding Monarch Airlines and their 'free' check-in conditions but I'm unsure if my claim is valid and thereafter who, if anyone, would be concerned.
Basically > "If you would like to take advantage of free online check-in you will need to choose and pay for a seat. If you don't want to pay for a seat you can still check-in for free at the airport." - Monarch Airlines
Surely the airline should cease in their reference to free on-line check in as they make it a condition you have to purchase a seat so the wording should be "If you would like to take advantage of online check-in you will need to choose and pay for a seat."
May seem petty however I see many messages (particularly from people overseas where first language is not English) where people think if they do not pay they have not got a seat on the plane!!! So in essence they are duped into paying the extra at booking stage not realising they can check in for free (and get a seat!) at the airport check in desk.
Any help appreciated.
I have a complaint regarding Monarch Airlines and their 'free' check-in conditions but I'm unsure if my claim is valid and thereafter who, if anyone, would be concerned.
Basically > "If you would like to take advantage of free online check-in you will need to choose and pay for a seat. If you don't want to pay for a seat you can still check-in for free at the airport." - Monarch Airlines
Surely the airline should cease in their reference to free on-line check in as they make it a condition you have to purchase a seat so the wording should be "If you would like to take advantage of online check-in you will need to choose and pay for a seat."
May seem petty however I see many messages (particularly from people overseas where first language is not English) where people think if they do not pay they have not got a seat on the plane!!! So in essence they are duped into paying the extra at booking stage not realising they can check in for free (and get a seat!) at the airport check in desk.
Any help appreciated.
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Comments
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It says free check in when you book a seat. Check in is still free if you don't.
Can't see an issue with it personally...0 -
Any help appreciated.
What help are you looking for? Will this help:-
http://www.plainenglish.co.uk/
Personally I see nothing wrong with what they say and if foreigners aren't sure then they should ask.0 -
I'm another one who can't see a problem with their wording or conditions. If 'foreigners' customers are having a problem understanding the written English all they have to do is pick up the phone and call Monarch. I would think though if they understand English enough to actually use the website to book a flight they shouldn't have any problem understanding the seat booking terms.0
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Wouldn't foreign customers just click the drop down arrow next to the Union flag and select to view the site in their own language?0
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